Workplace Experience Associate

Productboard is searching for a Temporary, part-time (24 hours a week) Workplace Experience Associate who is obsessed with culture building, is passionate about creating memorable experiences for employees, and is a natural at communicating across mediums and geographies. Working from our San Francisco office (333 Bush Street), you will be a part of our People Operations team. This is a highly visible role where you will have a massive influence on how our company celebrates together, appreciates one another, and ultimately, wins as a team.

We are looking for our Workplace Experience team to lead the charge in creating amazing employee experiences for our international and hybrid (remote + office) organization. The ideal candidate will be excited to wear many hats in a hybrid role that will touch on office operations, employee experience, and internal company events.

This role focuses on these core areas…

Office Operations

• Track the OpEx budget and monitor all office-related expenses
• Partner closely with IT Operations to triage on-site technical and security issues
• Oversee all aspects of our SF office experience, including vendors, social events, and local communications
• Maintain general office appearance and operations, including visitor logistics, key card management, room booking, and keeping conference rooms/shared spaces functional, clean, and comfortable –minimal and in alignment with CDC guidelines
• Serve as the main point of contact with building management, other tenants, vendors, external facilities landlords
• Ensure our local office is meeting our standards of maintenance and organizational standards
• Complete daily walkthroughs to assess space readiness, ensuring workspaces, conference rooms, and offices are employee and guest-ready

• This role is also expected to be in the office to support the needs of the business

Hybrid Remote Experience

• Provide high-touch support to employees in the workplace. This includes providing employees with tools, support, and information
• Develop best practices and processes for seating assignments for new and existing employees and manage adjustments in seating assignments as needed for dedicated desks and hot desks
• Provide support for our remote employees and those located near our office

Internal Hospitality & Events

• You will be responsible for employee gifts and acknowledgment for the work they do and the milestone events in their personal life and celebrate important team cultural/career moments and work anniversaries for all of our SF employees
• Lead the coordination of internal events and oversee all aspects of event management and production from vendor management, logistics, travel, invitations, and more.

About you

• 3+ years of experience in Workplace Experience roles in the technology space.
• You know culture is everywhere, including and ESPECIALLY in the details.
• You're a rock star project coordinator and have experience with planning events and other cross-functional projects end to end
• Skillful execution with high attention to detail, organization, and process
• Proactive and helping to anticipate problems and/or needs for the office
• Understand how to prioritize tasks especially when many are being thrown your way
• Solid understanding of G Suite, Slack, and Zoom
• Comfortable adapting to a fast pace working environment
• Creative problem solver able to think in an unexpected way
• Very strong communication and social skills

Our Tech Stack

• G-Suite
• Zoom
• Airbase
• Slack, Notion