Brand Quality Manager - Exports

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum or other frequency dictated by the business.

Relocation:

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role:

As Brand Quality Manager – Exports you will act as single point of contact between General Motors Export markets and Global engineering, manufacturing, Quality, and logistics. Key responsibilities listed below

• Identify quality and durability issues using Warranty Parts Center reviews, product reports, warranty data, and field cases (Field service Engineers, TAC cases, Field team, Customer complaints, Parts Technical Assistance center).

• Drive issue resolution by collaborating with respective Program teams like Program Engineering Managers, Program quality Managers, Customer Quality Engineers, Design Release Engineers (DREs), Quality reliability and durability (QRD) teams, Supplier Quality Engineers (SQEs), Supply Chain, Purchasing etc., and appropriate Leadership teams—documenting findings in Problem resolution and Tracking system (PRTS).

• Manage field communications, by preparing and/or distributing appropriate field communications assuring the proper channels of communication are used including Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages and Tech Link articles.

• Support GM field personnel, call centers, dealers, and service teams in resolving product service and technical issues efficiently.

• Monitor warranty data and field reports to proactively identify trends and facilitate solutions. Ensure timely documentation of issues in PRTS while keeping Program teams, QRD teams, Peers, DREs, SQEs, and other key stakeholders informed.  

• Engage in CPIT, PDT, XPIT meetings, contributing to continuous process improvement and technical excellence.

• Execute Flawless Post- Launch readiness plan per objectives by reviewing Launch Plans and On-time completion of post-launch deliverables. Develop support plan for all customer facing issues by identifying, defining and promoting emerging product and service issues impacting field on timely basis

• Coordinate/Execute quality Liaison meetings and be prepared to provide updates on quality issues and their resolutions.

• Support Early Warning (EW) Product Issues Identification Meetings for new launches in export regions.

• Work cross functionally with Manufacturing plants, Program teams, Service-Learning Center, Technical Assistance Center, and logistics.

• Initiate/lead multiple projects in support of our global markets to drive improvements in Customer Experience and warranty waste reduction.

• Champion customer and dealer feedback during Warranty Work Cell reviews and special part return evaluations

• Lead Warranty Waste Reduction and Avoidance initiatives, tracking impact and improvements.

• Participate in warranty review and teardown meetings, providing updates on quality issues and resolution progress.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• 5+ years of experience in automotive service and parts business, with direct involvement in dealer and field service operations.

• Bachelor’s degree in engineering, Automotive Technology, or a related field, or an equivalent combination of education and experience.

• Proven ability to collaborate and influence across functions and organizations, effectively driving change and operational improvements

• Strong analytical, communication, and interpersonal skills, fostering global relationships to resolve complex issues.

• Experience working cross-functionally and cross-culturally, demonstrating adaptability in diverse business environments.

• Exceptional multitasking and project management skills, balancing multiple initiatives while working independently with minimal supervision

What Will Give You a Competitive Edge (Preferred Qualifications):

• Experience in program management and technical customer service

• Extensive knowledge and experience in battery technology, diagnostics, and failure analysis.

• Exceptional communication skills, with the ability to convey complex ideas clearly in both oral and written formats.

• Strong decision-making abilities, demonstrating adaptability and effectiveness in navigating ambiguity.

• Expertise in managin