Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Krakenites in the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. We greet each and every client with a positive attitude and a helping hand, and we are always security-focused as we maintain the best reputation for security in the industry.

The Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to provide clients with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.

• This is a fully remote role requiring English fluency 

• Spanish and/or French fluency are a bonus

• You must be willing to work evenings and weekends

You will be part of a high-performing global team supporting our clients 24/7/365; this role is integral in connecting with clients to ensure their barriers to success are removed.

The Opportunity

• You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken

• Review, validate, and verify all KYC documents submitted by clients

• Flag suspicious documents and escalate to the relevant team

• Respond to client enquiries

• Update client information upon request

• Comply with Kraken’s Anti-Money Laundering policies and procedures

• Ensure that work is compliant to Kraken’s Quality and Risk guidelines

• Follow process guidelines in verifying each client

• Work with the team to meet the business objectives

• Leverage feedback for continuous improvement to the client onboarding process

Skills you should HODL

• Minimum of 2 years experience in client service or business support role in a global shared services setting

• Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading

• Deep understanding of client satisfaction, dissatisfaction and NPS metrics

• Deep orientation in data privacy and security

• Strong verbal and written English communication skills

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