Business Operations Quality Analyst (Operations & Policy Analyst 3)
State of OregonAbout the role
Initial Posting Date:
06/09/2026Application Deadline:
06/16/2026Agency:
Department of Human ServicesSalary Range:
$6,834 - $10,076Position Type:
EmployeePosition Title:
Business Operations Quality Analyst (Operations & Policy Analyst 3)Job Description:
The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Are you looking for a meaningful opportunity to use your analytical and developmental skills to support Oregonians' health and wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the Oregon Department of Human Services? If so, we encourage you to apply today to join our Oregon Eligibility Partnership (OEP) Oversight and Quality Assurance team as a Business Operations Quality Analyst!
Summary of Duties
Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here.
The Oversight and Quality Assurance section is responsible for data analysis, centralized support services of hearings, quality assurance (QA) along with service level agreement (SLA) establishment and monitoring. Units include Statewide Quality, Central Coordination, Quality Assurance, and Hearings.
As a Business Operations Quality Analyst, you will:
Maintain a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and communities we serve.
Track, analyze, evaluate, and report on employee and program performance, designing and interpreting reports from systems.
Evaluate complex ODHS Program performance (SNAP, CASH, Child Care and Medical) and effectiveness to meet key performance measures and state and federal statutory requirements. Evaluation outcomes and shared with ODHS, OHA, and DELC Executive Staff to inform program performance and operations.
Interpret the demand capacity data and analyze current processes to develop needed adjustments/solutions and/or approaches workload.
Process and analyze data using data visualization tools such as Tableau to identify trends, identify root cause, make predictions, establish recommendations, and draw conclusions for various management and executive teams throughout the Oregon Eligibility Partnership and statewide,
Collaborate with management on the effective use of performance data to better manage operations.
Collaborate with managers, staff, and other programs such OHA and DELC, on needed impr
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