Entry Level Customer Service Assistant

Position: Customer Service Assistant
Location: Akron, OH
Employment Type: Full-Time
Reports To: Customer Service Manager

Overview:

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Customer Service Assistant. This role involves assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Customer Support: Handle customer inquiries via phone, email, and live chat, ensuring prompt and accurate responses.

• Problem Resolution: Address and resolve customer complaints and issues in a professional and timely manner.

• Product Knowledge: Maintain a thorough understanding of company products and services to effectively assist customers.

• Order Processing: Assist with order entry, tracking, and follow-ups as needed.

• Documentation: Maintain accurate records of customer interactions and transactions in the company’s CRM system.

• Feedback Collection: Gather customer feedback and share insights with the team to improve service delivery.

• Team Collaboration: Work closely with other departments to resolve customer issues and enhance the customer experience.

Requirements

• High school diploma or equivalent.

• Strong communication skills (verbal and written).

• Basic computer proficiency and familiarity with CRM software is a plus.

• Ability to handle multiple tasks and prioritize effectively.

• Problem-solving skills and a customer-centric mindset.

• Patience and empathy in dealing with customer concerns.