Proposal Development Specialist

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company. 

Simply put, we are vested in our clients’ success, and dedicated to helping them understand and improve every dimension of the patient experience.

Job Description

The Technical Specialist, Proposal Development is a team member in Press Ganey's Commercial Operations team and is responsible for responding to RFx and questionnaires specific to technology, product, compliance, information security , and other RFx deliverables .  A secondary function for this role is a persuasive business writing, transforming pre-written content into business winning language .  The duties of each member of the team can fluctuate based on needs and risks, but this specialist will be primarily responsible for compiling and completing the responses to RFx and questionnaires based on collected knowledge .  While this is not a primarily technical role, the specialist is expected to understand information security and technolog y terminology and uses , in an effort to write complete and correct responses .    

 This is a position in our proposals/bid team, and we’re willing to train the right candidate .  Press Ganey will support continuing education in writing, technology, and security domains.   The perfect candidate is someone who has a technical background or experience but would like to leverage their writing and communication skills in a less technical role.   Success in this role will be defined primarily by the ability to respond to technical questions consistently , meeting client determined deadlines and with quality , by proving through usage the ongoing maintenance of the product knowledgebase.  

 Duties and Responsibilities   

 The Proposal Development, Technical Specialist is responsible for :    

Client Response  

• Respond to client requests for information about Press Ganey’s products , policies, and practices, with a focus on technology and security aspects of the company.  

• Triage questions where answers do not already exist and assign to subject matter experts .  

• Coordinate with subject matter experts to gather answers and prepare final version of client facing materials .  

• Maintain service level agreements with internal and external stakeholders for client response.  

Knowledge Management  

• Collect and update information in knowledge repositories about Press Ganey’s technology, compliance, and security program and the security of Press Ganey’s custom applications.  

• Partner with internal subject matter experts to get agreement on sources of knowledge .  

• Manage updates to knowledge management systems to ensure accura cy and currency .  

• Ensure that subject matter experts never have to answer the same question twice by creating and maintaining a n effective knowledge management process.  

 Proposal Development and Operations  

• Manage, monitor, and update RFx projects to assist in project tracking RFx data and win rate.  

• Provide advice and counsel during discussion about whether to bid or not to bid.  

• Regularly communicate status of RFx and questionnaire response to management  

Qualifications

Qualifications    

 Education/training:    

• Education/training equivalent of 4-year college program (e.g., Bachelor’s Degree )  

 Capabilities /Qualities :    

• Familiarity with technical concepts and terminology .  

• Ability to manage multiple issues at one time with exceptional follow through.   

• Excellent customer service, communication, interpersonal and presentation skills , including internal customers.  

• Demonstrated analytical and problem-solving skills.   

• Demonstrated competence in the language of compliance, risk, and security domains  

• Understanding of basic computer science: Algorithms, data structures, databases, operating systems, networks, and tool development .    

• Understanding of IT operations: Help desk, networks, endpoint management and server management.   

• Understanding of security operations concepts: Perimeter defenses, BYOD management, data loss protection, insider threat, kill chain analysis, risk assessment and security metrics.