Sr. IT Support Analyst

Description

About Us:

IdeaTek grew from a vision of "Internet Freedom" for all. We saw a critical need for affordable, reliable high-speed internet in underserved rural communities across Kansas. Recognizing the transformative power of connectivity, we embarked on a mission to bridge the digital divide and empower individuals, families, and businesses with the tools they need to thrive in the modern world.

Our commitment to Internet Freedom goes beyond simply providing access. We are deeply invested in the long-term growth and prosperity of the communities we serve. We believe that high-speed internet is not a luxury, but a fundamental necessity for education, economic development, healthcare, and civic engagement. By building robust, scalable fiber optic infrastructures, we are laying the foundation for a brighter future for generations to come.

At IdeaTek, we are more than an internet service provider. We are a catalyst for change, a champion for rural communities, and a passionate advocate for digital equity. We understand that the fight for Internet Freedom is ongoing, and we are dedicated to continuing our efforts to connect every corner of Kansas and beyond.

Join us as we work to create a world where everyone has the opportunity to thrive, regardless of their geographic location. Together, we can build a more connected, equitable, and prosperous future for all.

Opportunity:

Do you have a passion for helping people? Do you get excited about developing new processes and procedures? Our IT team is looking for a Sr. IT Support Analyst to join us! We are looking for someone that is excited about learning and implementing new technologies as well as supporting our internal customers. If you are tenacious and have an entrepreneurial focus- this could be the role you are looking for!

Location:

This role offers work location flexibility. With the option to work in Buhler, KS or Wichita, KS. 

Key Responsibilities:

• Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Analyze and make recommendations for hardware and software standardization
• Create accounts and managing access controls based on company policies
• Maintain, analyze, and repair hardware and software systems.
• Respond to tickets, troubleshoot, and resolve problems in a timely manner.
• Support and enforce information technology (IT) policies.
• Set up and configure new systems, new applications, and upgrades.
• Manage SaaS application user account information, permissions, and rights, including groups.
• Document standard procedures and processes

Desired Attributes:

• Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
• Enjoy solving complex problems
• Enjoy working with and educating team members
• Strong organizational skills and ability to multitask in a fast-paced environment
• Adaptable to changing priorities
• Ability to communicate technical information at a variety of levels, depending on the customer
• Exhibits desired interpersonal skills: empathy, patience, and kindness on a daily basis

Requirements

Experience & Knowledge Required:

•  2+ years of experience working as a Sr IT Analyst, IT Analyst,  OR related position
• Ability to troubleshoot user hardware, software, and operating system issues
• Fundamental knowledge of networking to include Subnetting and the OSI Model
• Intermediate knowledge of networking 
• Intermediate knowledge networking security, experience configuring firewalls

Experience & Knowledge Preferred:

• Associates degree or higher in information technology, information security or related field
• Professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).
• Familiarity with administering Google Workspace, Active Directory domain administration experience
• Experience with Security and Risk mitigation
• Working knowledge of Endpoint protection systems
• PC lifecycle management and imaging
• Cloud Administration(AWS, Google, Azure)

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Em