Senior Multinational Service Expert, Multinational Excellence Centre

Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow 

Whether it’s aircraft, international business, offshore wind parks or film productions, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

 

We are looking for a Senior Multinational Service Expert to be based in Madrid. to handle the administration of international insurance policies. 

 

If you have significant experience handling the policy administration of Multinational insurance programs for large corporates, particularly in the Financial Lines and/or Liability areas, and are a driven and results-oriented individual with a passion for process optimization and automation, if you are a fluent English speaker and quickly operational in Madrid, then we encourage you to apply for this exciting opportunity. 

 

Your Team  

Our Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth.  

 

As part of our newly established Multinational Excellence Centre in Spain, you will at first report to our Head of Business Model Transformation and Process Redesign and become part of a global and dynamic team of Multinational professionals. 

 

The Impact You Will Have  

As an expert member of the team, you will be responsible for coordinating the implementation of multinational insurance programs across various territories. You will oversee implementation of multinational insurance programs, managing complex projects and ensure alignment with market requirements. You will participate in improving processes and your deep industry knowledge to enhance service delivery and optimize operations.  

 

Some of your specific responsibilities could include: 

• Coordinate between teams to ensure information completeness for policy issuance 

• Act as the primary point of contact for underwriting and servicing teams globally 

• Prepare policy wording documents for sometimes complex customer needs 

• Ensure multinational data accuracy and accessibility in core global systems  

• Develop standardized procedures for new product implementation 

• Actively support transformation initiatives and drive process improvements 

• Collaborate with the CUO office to oversee product rollout initiatives 

• Provide additional support during the product's initial launch phase 

• Offer support, coaching and training for team members, keeping up-to-date and ensuring quality standards are maintained in the team 

 

What You’ll Bring to the Role 

You are an experienced professional in the insurance industry with a hands-on understanding of Multinational Insurance Operations policy administration, ready to contribute to a dynamic team environment. You are quickly operational in Madrid, have strong communication skills, attention to detail and a willingness to step up to a senior role within a team. 

 

You bring the following: