Change Manager

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

 

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

 

Why we're hiring:

The change manager is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. Change managers lead change management activities in the right direction and work to ensure that changes meet the organization’s goals.

 

What you'll be doing:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

 

What you'll need:

• Processes in leading and implementing change management initiatives
• Solid understanding of organizational development and change theory
• Excellent communication skills
• Ability to effectively deal with stakeholders
• Good analytical and problem-solving skills to solve complex issues
• Ability to operate changes on your own and as part of a group
• Comprehensive knowledge of business management principles, procedures, and systems
• Completed training in Azure/AWS/GCP Fundamentals
• Hands-on experience in Cloud Operations and support
• Understanding of Enterprise IT management frameworks (e.g. ITIL v4 processes/SRE/RTE)
• Experience in monitoring and alerting for IT applications and platforms
• Strong, creative problem solving and analytical in nature
• Self-motivated, energetic and tenacious and working well under pressure
• Ability to multi-task and prioritize deadlines is a must
• Good verbal and written communication and documentation skills with close attention to detail and accuracy
• A keen interest in new technologies and willingness to research and self-study to keep technical skills relevant
• Skilled in building a strong rapport with customer and internal support teams in a managed services environment

 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with