Administrative Assistant

ADA Administrative Assistant  Transdev in San Jose, California is hiring a part-time Administrative Assistant.  Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good. Salary Range: $20.22-$21.00  per hour   Benefits include: PRORATED• Vacation: minimum of two (2) weeks• Sick days: 5 days• Holidays: 12 days; 8 standard and 4 floating• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

The Administrative Assistant performs administrative duties and office support activities for the ADA Eligibility team.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answer inbound calls and conduct outbound calls in a polite, timely manner.
• Coordinates documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
• Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.
• Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases and other electronic tools.
• Interfaces and communicates with internal and external customers; directs people to the appropriate resource; research solutions and responds to email and phone inquiries with input from direct supervisor.
• Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.
• Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.
• Maintains confidentiality of all information; comply with HIPAA regulations.
• Represents Mobility Options in a professional manner to our service partners, and the community. 
• Other duties as required.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent, such as GED, required.
• 1 or more years of Customer Service experience preferred.
• Must be able to work shifts, or flexible work schedules as needed.
• Ability to read, comprehend and understand maps.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.
• Must possess excellent verbal communication skills.
• Ability to work as a member of a team.
• Must be computer literate and proficient in the use of Microsoft Office.
• Must be able to interact and communicate with diverse clients.

 

• Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.
• Must undergo a pre-employment drug test once offered a position.
• Must be willing to undergo a criminal and employment background check once offered a position.
• Travel requirement (as a percent): <5% for occasional meetings

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.

• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee may periodically need to travel locally.

 PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods; use hands and fingers to