Customer Solutions Manager

Description

ALCIVIA is growing and looking to add a full-time Customer Solutions Manager at our Cottage Grove, WI headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

Work Setting: Onsite and In-Office.

Pay Type: Salary, bi-weekly.

Core Work Schedule: Monday - Friday, 8:00am to 4:30pm.

Work Location: 1401 Landmark Drive, Cottage Grove, WI, 53527.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Paid Parental Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.
• Safety Boot Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
• Visit our Company Social Media Accounts: Facebook and LinkedIn.

Customer Solutions Manager Essential Responsibilities:

The Customer Solutions Manager is responsible for leading and supporting the daily operations of the administrative team that handles service scheduling, dispatch coordination, contract execution, and customer billing. This role ensures accuracy, efficiency, and consistency across all internal processes that support operations. The manager works cross-functionally with our other Customer Solutions Managers, Accounting, Credit, Sales, and Operations teams to ensure aligned workflows and timely financial and service delivery. A key component of this role includes ensuring financial reporting integrity and compliance by coordinating closely with the accounting team on all billing-related processes.

While this position is primarily focused on internal administrative operations, the role also includes direct customer interaction. This position is expected to support customer service efforts via phone, email, and other communication channels, particularly during peak seasons, periods of high volume, or when additional coverage is needed. The manager is responsible for ensuring that all customer interactions—whether handled personally or by the administrative team—are professional, timely, and aligned with the company’s standards for service excellence. Close coordination with the entire Customer Solutions team is essential to ensure consistency and continuity across all customer touchpoints.

• Lead, coach, and support the administrative team responsible for billing, scheduling, dispatch, and account updates.
• Provide daily direction, performance feedback, and professional development opportunities.
• Foster cross-training to ensure flexibility and full coverage of responsibilities during high-volume periods.
• Oversee execution of administrative processes, including contract setup, dispatch scheduling, service ticket documentation, and billing data entry.
• Ensure administrative workflows are accurate, timely, and consistent with operational expectations.
• Maintain alignment between administrative processes and financial procedures established by the accounting team.
• Support data integrity for customer solutions related accounts receivable and payable entries, while ensuring the administrative team's activities contribute to accurate financial reporting.
• Monitor and manage completion of daily, month-end, and year-end administrative tasks to ensure operational and financial readiness.
• Collaborate closely with the accounting team to ensure workflows support auditability, compliance, and organizational financial goals—witho