Customer Service Associate

Job DetailsJob Location: 19 2710 Boonville Road - Bryan, TX 77808Position Type: Full TimeSalary Range: $13.00 - $13.00 HourlySUMMARY:  Assists with store operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Include the following, other duties may be assigned:

 


Greets customers upon encounter
Assists customers as needed in finding items and/or answering questions
Removes out of date items from display area to include pulling wares and clothing.
Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
Monitors and opens dressing rooms and restrooms, as needed
Watches for theft
Accepts donations and/or directs donors to donation area; prepares receipts as necessary
Hang clothing in production, when needed
Cleans areas of the store, including restrooms
Puts merchandise, including wares and clothing, out on the floor


 

LEADERSHIP COMPETENCIES:

 





Leadership Competency


Hourly / Non-Supervisory Leader




OUR TEAM




Emotional Maturity and Respect


Thinks how their actions make other people feel and acts appropriately.  Tempers personal emotions and escalates sensitive issues to the appropriate level of management.




Integrity


Can be counted on and trusted; models professional ethics by acting honestly.




Capacity for Change and Innovation


Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.




Interpersonal Skills


Builds relationships and works well with others; listens to understand and answers appropriately.




Commitment to Development and Empowerment of Self and Others


Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.




OUR COMMUNITY




Commitment to Goodwill’s Mission, Vision, and Values


Actions are in line with Goodwill’s Mission, Vision, and Values.




Commitment to Diversity, Equity, and Inclusion


Works well with people that look and think differently.




Community and Service


Wants to help others and make a difference in the community.




OUR GROWTH




Commitment to Excellence and Customer Service


Meets goals and gives outstanding customer service to customers, donors, and participants.




Business Acumen


Makes good choices.  Effectively transfers learning from one situation to another.




Stewardship and Accountability


Takes care of company property.  Takes responsibility and ownership of personal actions and outcomes.



QualificationsQUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
All individuals must pass a drug screen.  A criminal background check is required.
 
EDUCATION:
All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience.
 
LANGUAGE SKILLS:
Ability to read the English language preferred. 
 
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers preferred.
 
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
 
CERTIFICATES, LICENSES, REGISTRATIONS
In order to operate a forklift, certification must be obtained through a company-specific training program.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee

Must be able to stand up to eight hours a day.
Must be able to walk up to eight hours per day.
Must be able use hands to handle or feel, and reach with hands and arms.
Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
Must be able to bend and twist frequently.
Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.
The employee is frequently required to talk or hear.
Must be able to follow instructions.
Specific vision abilities required by this job include close vision (clear vi