Senior Deal Operations Analyst

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Role

The Senior Deal Operations Analyst will report directly to the Sr. Director GTM Ops & Business Process and work directly with the Revenue Operations team. This person will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the revenue team with a go to person for unique quote and agreement configurations while also managing and improving our standard templates to handle more complex opportunities.

How you'll make an impact: 

• Intake of support cases for our sales team, providing systems and process support to our front-line sales reps, and escalating as necessary.
• Work closely with internal stakeholders from Revenue, Finance, Product, and Legal.
• Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.
• Support Sales teams in providing our customers with a smooth procurement and purchasing experience.
• Collaborate with the Revenue Operations team to complete quarterly projects and sprints related to process and system improvements.
• Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.
• Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners
• Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.
• Ensure that appropriate filing and attribution is maintained for all customer agreements.
• Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.
• Maintain process documentation and training material as process and tech stack are updated.
• Other tasks as might be required from time to time.

We're looking for people who:

• 3+ years of Deal Desk/Deal Operations experience at a high growth technology company.
• 2+ years of experience with Salesforce.
• 2+ years of experience with Salesforce CPQ.
• Advanced knowledge of Quote-to-Cash and systems end-to-end processes.
• Experience with contracts, account reconciliations, and coterm agreements.
• Experience with SaaS sales quote & agreement solutions preferred.
• Ability to learn on the go, be a self-starter
• High attention to detail
• Advanced MS Office skills
• Advanced Google Doc skills
• Experience managing templates in Docusign CLM and plus

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes