Product Owner Senior or Lead

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-four years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

This position qualifies for a hybrid working arrangement that supports remote work.

Organizational Expectations:

As a Resilience Central Product Owner, you will be accountable for the end-to-end lifecycle of SaaS technology solution for Business Continuity. In this position, you will partner with other internal teams and support users across the 12 Federal Reserve Banks and national lines of business. You will maximize business results through the effective management, support, and continuous enhancement of a Business Continuity Technology software system and drive the product vision to reality.

General Responsibilities:

• Work with the Business Continuity Community to create implementation mapping for data point into the tool.

• Manage and deliver on all aspects of administration and configuration, vendor release management, change management, access management, system maintenance, and end user support.

• Maintain administrative procedures, and other related documentation.

• Build and maintain collaborative partnerships with users and develop in-depth understanding of their business process; identify opportunities to streamline and automate processes for end users.

• Lead all stages of configuration and system integrations, including researching functionality, planning with stakeholders, requirements gathering, configuration, testing, communications, and go-live.

• Design, test, and implement configurations, including general settings, security settings, roles and permissions, assessment templates, risk rules, and workflows.

• Partner across the team to maintain user guides, training, risk calculation documents, templates, or other resources to effectively support end users.

• Ensure quality product delivery by developing and maintaining expertise of functionality, including participation in the community.  Share relevant updates with stakeholders; facilitate testing and decision-making for implementation of new functionality.

• Define, implement, and analyze product metrics to proactively optimize user experience and product performance.

• Manage relationship with vendor contacts and build a strong partnership with the support team; ensure product enhancement requests and questions are prioritized and timely addressed.

• Manage issues and bug fixes and partner with applicable IT teams to timely address issues. Conduct analysis to ensure root cause issues are addressed.

• Proactively investigate problems and provide workable recommendations and solutions.

• Promote an environment that encourages employee engagement and fosters an inclusive workplace.

• Perform related duties as required or assigned. 

Education and Experience:

Product Owner Senior

• Two years of college and 7 years of professional work experience or

• Bachelor’s degree and minimum of 5 years of professional work experience

Product Owner Lead

• Two years of college and 9 years of professional work experience or

• Bachelor’s degree and minimum of 7 years of professional work experience

Knowledge and Skills: 

• Experience in the Database environment creating, building hierarchy, developing templates, user access, security, import/export capabilities.

• Excellent communication, presentation, facilitation, and writing skills. 

• Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment as well as external vendors and service providers. 

• Team player that can easily adapt and respond quickly to changing strategies and priorities.