Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Systems & Reliability Support Specialist within PNC's Technology organization, you will be based in Pittsburgh, PA; Strongsville, OH; Birmingham, AL; and Dallas, TX.

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Ability to assess initial severity, gather impacts, engage necessary support teams, and escalate as necessary to ensure timely restoration
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.
•  As part of the L2 support team, participate in off hrs on call support on a rotational basis for production systems.
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
• Apply automation and scripting to assist in proactive incident detection and management (self healing).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Needs, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design