Healthcare Quality Surveyor

Location: Maine, USA,None,None

Department of Health and Human Services (DHHS)

Social Services Program Specialist I

Opening Date: November 6, 2024 

Closing Date: November 20, 2024 

Job Class Code: 5092
Grade:  22
Salary: $47,174.40 -$65,832.00*

*The maximum salary for this position is non-negotiable. 

Position Number:  02031-2265 

Location: Portland, Biddeford,  or Sanford

Work is performed in medical facilities in Cumberland or York counties. Mileage and lodging will be paid from the assigned DHHS office in either Portland, Biddeford, or Sanford. 

•    “What I am enjoying most about my position as a surveyor is the “team mentality” and the availability and responsiveness of the supervisors. The work life balance is nothing that I have experienced in my whole career as an RN”. -KC
•    “I am thankful to have found a workplace that encourages having a positive work-life balance and provides a chance to make a positive impact on my community.”-MP   
•    “Being a surveyor enables me to use my healthcare experience to work in public service to help ensure safe and quality healthcare throughout the state, help identify improvement opportunities for providers and facilities, and travel this beautiful state to observe the care provided to patients in many different facilities.”-PW
•    “The reason I like my job is I feel like I play an important part in ensuring the patients who present to our healthcare facilities get quality and safe care.”-CW
•    “I like my job because I feel like I am the “safety net” for patients who seek healthcare.  Someone is watching!”--CB

Core Responsibilities:
•    Work as part of a team of surveyors to conduct licensing inspections and complaint investigations in hospitals, home health agencies, hospices, ambulatory surgical centers, dialysis centers, portable x-ray providers, outpatient physical therapy providers and rural health centers; 
•    Interview complainants and witnesses to obtain information regarding complaint allegations;
•    Review medical records and perform observations;
•    Write reports of investigation findings; 
•    Participate in training; and
•    This position requires statewide travel and occasional State-paid overnight hotel stays.

Please NOTE: initial and on-going training is extensive, and participation and passage of all required courses is mandatory.  Therefore, initial probation for this position is likely to be 1 full year

Minimum Qualifications:

(Entry level knowledge, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.):
A six (6)-year combination of education and/or professional experience in social services casework, social services program development/delivery, or social services-related fiscal/budget administration/analysis work. 

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: (These must be met by all employees prior to attaining permanent status in this class).

Positions assigned to the Social Services option require a Licensed Social Worker (LSW) license as issued by the Maine State Board of Social Worker Licensure..

Preferred candidates will ALSO have: 
•    Knowledge of federal and Maine regulatory requirements for the types of healthcare facilities listed above;
•    Experience working in any one or more of the types of providers listed above;
•    Demonstrated critical thinking skills;
•    Demonstrated ability to communicate politely, professionally, and effectively in writing and verbally;
•    Demonstrated experience working productively and professionally both on your own and with a team; 
•    Demonstrated ability to maintain objectivity and professionalism during occasional unusual and stressful circumstances; and/or
•    Pharmacy, social work, dietary/nutrition, and/or physical therapy experience or education;  and 
•    A valid Maine driver’s license; and
•    Reliable transportation.
Thinking about applying?

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Agency information: 

The Department of Health and Human