Customer Technical Services (CTS) Quality Engineer

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

 

NOTE: This role will be expected to travel 40-60% to customer sites across a territory encompassing West of the Mississippi River (i.e. Iowa, Missouri, Texas, Colorado, Arizona, Nebraska, Kansas, Oklahoma, Nevada, Arkansas).  

 

Position Overview:

As a Customer Technical Support Engineer  (CTS) you are a key member of the Global Quality team, reporting to the Manager, Quality CTS. You will contribute to the success of Ball by providing all-inclusive technical support service to Ball customers.

You will improve Quality Key Performance Initiatives (KPI’s)  and complaint rate/severity through customer partnership, support, and urgency in action and root cause resolution for quality issues.  You will work with assigned customers in support of quality improvement initiatives (Ball and customer) to deliver improved results for the customer and Ball.

Your Key Areas of Responsibility Include: 

 

• Support New Product Development: Assist in the development and introduction of new products for Ball and its customers by collaborating with cross-functional teams and integrating customer feedback into product designs.
• Lead Technical Improvement Initiatives: Oversee the planning and execution of technical improvements agreed upon between customers and Ball, ensuring effective implementation and tracking performance metrics.
• Coordinate Filling Line Trials: Plan and manage filling line trials at customer sites to evaluate the performance of new or modified Ball products, including data collection, analysis, and reporting.
• Manage Quality Issues and Customer Complaints: Serve as the primary contact for customers regarding quality issues, conduct site visits as necessary, and collaborate with Ball manufacturing plants to review and resolve complaints.
• Respond to Quality Concerns: Provide timely and detailed responses to customers on the causes of quality issues and actions taken by Ball to address them, ensuring customer satisfaction and trust.
• Conduct Audits of Customer Facilities: Perform audits of customer filling facilities and warehouses to identify potential issues affecting filling speed, can/ends damage, and seam quality, and recommend corrective actions.
• Facilitate Cross-Departmental Collaboration: Ensure effective interaction and collaboration with various departments within Ball to support quality initiatives and continuous improvement efforts.
• Perform Quality Engineering Activities: Engage in quality engineering tasks such as root cause analysis, implementation of corrective actions for process-related concerns, and participation in continuous improvement activities (DMAIC, 5S, Kaizen).
• Develop and Review Quality Assurance Policies: Assist in the creation, review, and standardization of quality assurance policies, procedures, and equipment across existing and new plants to maintain consistent quality standards.
• Maintain and Enhance the Quality Management System: Help establish, maintain, and continuously improve the quality management system, including conducting audits, creating audit reports, and implementing corrective and preventive actions to ensure system effectiveness.

 

Required Experience and Skills: 

 

• Bachelor’s Degree in Engineering,  Business, Food Safety or relevant discipline or 4 or more years of relevant work experience in packaging manufacturing in a customer facing role.  
• 3 years’ experience minimum in a quality environment or quality-related role.
• Demonstrated knowledge, skills and abilities in the following:
  • Work experience in a highly matrixed /high growth organization.
  • Clear, concise and effective communication (written and verbal) and facilitation