Customer Success Executive, Corporates Risk

The role of the Customer Success Executive is to manage and grow relationships within an assigned customer base. Business development within the existing customer base includes retaining and growing revenue within existing public records subscriptions on Westlaw, CLEAR, partner solutions and other customized solutions. The Client Manager will support new and existing opportunities and be deemed a product expert. 

About the Role:

In this opportunity you will:

• Attain assigned renewal targets and revenue account goals
• Provide high quality account management and customer support services to assigned accounts 
• Lead the development, negotiation, presentation and implementation of subscriber contracts 
• Establish solid, long-term customer “trust relationships” and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns 
• Educate customers on the benefits of CLEAR, Westlaw, Court Express, batch, system to system and other partner solutions over competitors and train customers for optimal productivity
• Partner with Sales Executives & Product Specialists to facilitate new sales
• Advocate for Investigative Product sales with internal colleagues, surfacing issues and enhancement ideas to drive technical improvements and product development efforts
• Coordinate local marketing efforts within assigned accounts and help build relationships within industry associations
• Keep up to date on competitive activities in accounts and communicate information to peers and to management

About You:

You're a fit for the role if you have:

• Bachelor’s Degree required
• J.D., M.B.A., or Banking/Lending industry knowledge preferred 
• Strong communication, and presentation skills including proposal generating and general business acumen
• Previous Experience working or supporting investigations customers preferred
• Experience interacting with C-level corporate executives
• Field Account Management and marketing experience strongly preferred 
• Ability to travel to sales training, meetings and to customer locations including approximately 25% overnight travel
• Customer service orientation and experience 
• Proficient in MS Office/Excel/Internet/Salesforce.com

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds th