Director, Software Engineering - CRM

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Guardant Health has been recognized as one of the Best Places to Work in IT for 2025 by Computerworld!

Job Description

About the Role:

Salesforce.com and Veeva Commercial Suite , are the engines running our commercial and customer service operations and are critical components of our software stack. As a member of the Business Applications leadership team, you will drive discussions with key business stakeholders to define and implement the vision and technical architecture for this operation. 

This role requires that you work onsite at our office in Palo Alto, CA in accordance with our hybrid policy.

Essential Duties and Responsibilities:

• Provide advise to business leaders, collaborate with key users, product management, business analysts and team members to understand the business requirements that drive the analysis and design of quality, scalable technical solutions
• Lead solution design sessions with business partners and technical teams, helping to translate requirements/ business rules into detailed technical specifications
• Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations
• Provide input to project plans related to the application development initiatives
• Lead major projects/programs providing subject matter expertise and technical direction
• Manage the implementation and maintenance of Salesforce configuration, custom objects, schema, and flows and their connections to our enterprise business platforms
• Summarize technical designs and changes to a non-technical audience while providing direction to the delivery team
• Create and ensure standards are followed to safeguard the integrity of the Salesforce instance and data flowing across system integrations
• Manage vendors and consultants as necessary

Qualifications

• Extensive knowledge and experience in Salesforce.com development, design and delivery of complex business solutions built on the Force.com platform, Sales and Service Cloud, and various technology stacks outside of Salesforce.com to support integrations
• Extensive knowledge and experience in Veeva Commercial suite of products including configuration, design and delivery of complex business solutions is a huge plus for this role
• Proven track record of putting the customer first (patient first attitude) and a passion for delivering outstanding solutions leveraging all aspects of the Salesforce platform
• Expertise in multiple technical environments and possesses business knowledge that spans multiple business areas (Customer Care, Reimbursement, Sales and Marketing, Customer and Product  Master Data Management) and Knowledge of Order Management, Billing and Business Rules Engine implementation are essential
• Experience building scalable solutions through mature process not people
• 15+ overall experience and experience in the Software industry will be preferred
• 7+ years of relevant technical leadership experience with Salesforce system ownership and implementation, preferably with instances that contain 200 users+
• 5+ years in a people management role
• Experience with multiple full-lifecycle Salesforce CRM implementations, including managing technical project teams
• Salesforce Certification(s) / Salesforce Certified Technical Architect (CTA) is a strong plus
• Experience across Salesforce Sales Cloud, CPQ, Einstein Analytics, Service Cloud and Mulesoft Platform
• Familiar with Strategic Vendor relationship Management when it comes to Salesforce 
• Experience with PropelPLM, Salesforce Health Cloud is a plus
• Experience with Agile methodology for Salesforce development work