Restaurant Onboarding Associate (m/w/d)

<h3>Company Description</h3><p><em>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. </em></p><h3>Job Description</h3><p><strong><em>Are you detail oriented and have great communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to chat!</em></strong></p><p>Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants (restaurant partners) up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.</p><p>As a Merchant Services team member you will master the core functions of Merchant Services, including <strong>onboarding restaurants and managing cross functional partners internally as well as externally in the German market</strong>. You will interact with Merchants, welcoming them to Wolt, making sure their experience is seamless and they are set up for success!</p><p><strong>Benefits of joining Team Wolt Germany:</strong></p><ul><li>Cool office in the <strong>heart of Berlin by the Spree</strong></li><li>Independent work in a dynamic, international team</li><li>A <strong>fast-growing tech company</strong> with many career opportunities </li><li><strong>Discount</strong> on Wolt orders</li><li>Subsided<strong> BVG Ticket </strong></li><li>Subsided<strong> Urban Sports Membership </strong></li><li><strong>30 vacation days</strong></li><li>Various soft drinks, coffee and fruits in the office</li><li>Weekly (virtual) all-hands meetings and regular team events</li></ul><p><strong>If you join our team, you will:</strong> </p><ul><li>Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times</li><li>Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates</li><li>Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity</li><li>Being responsible for the menu quality, always being up to date with the text and visuals that reflect the Wolt brand.</li><li>Ensure our portfolio of restaurants reaches the highest Wolt service standards in both pragmatic and aesthetic terms</li></ul><p><strong>Our humble expectations</strong></p><ul><li>Our ideal candidate is structured, proactive, and detailed-oriented, not shy to pick up the phone and push drive speed of execution</li><li>Logical problem-solving skills with a bias for action and impact</li><li>Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome</li><li>Excellent interpersonal skills - you will be working with a lot of different people both internal and external</li><li>Experience in sales, account management, or customer support is an advantage</li><li><strong>Excellent written and oral communication</strong> skills in <strong>German</strong> and <strong>English</strong></li></ul><p><strong>Nice to have: </strong></p><ul><li>Additional languages</li><li>Experience in food industry</li><li>Experience with Google Suite (Docs, Sheets)</li></ul><h3>Additional Information</h3><p><strong>Next steps</strong></p><p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  </p><p><em>Please note that we do not accept applications coming in via email. Please submit your application via our job portal.</em></p><p>Please note that we do not accept applications coming in via email. Please submit your application via our job portal. </p>