Customer Service Representative - Supply Chain Operations

Aim higher in your career by becoming a Supply Chain Operations at Citi’s Supply Chain Operations Customer Service Team in Budapest. Here, your career will be about progress.

The Supply Chain Operations (SCO) supports a crucial part of the end-to-end supplier lifecycle process, from supplier risk assessment, through payment. The SCO’s purpose is to ensure we manage our supply chain in an efficient and standardized manner through all stages of the supplier lifecycle, leveraging Citi’s scale to optimize the supply chain while ensuring rigorous controls.

What you will do:

• Troubleshoot Invoice, Employee Expense problems, appropriately manages escalations and answers them in proper manner
• Support handling customer queries and complaints in level 1 and 2 escalation levels and during exceptional cases or post mortem activities.
• Make evaluative judgments based on analysis of factual information.
• Resolve issues by identifying and selecting solutions by applying acquired technical experience guided by precedents.
• Communicate with diverse audiences through the exchange of information in a concise and logical manner.

What we need from you:

• 0-2 years of experience – fresh graduates are also welcome
• Fluent written and spoken English
• Intermediate command of MS Suite
• Proactivity
• Communication skills - able to use various communication channels, shape their message in understandable and appropriate manner
• Work coordination, prioritization, time management
• Bachelors degree

We are a development-focused organization. The above qualifications and skills are considered as primary assets for the position – but we do not pursue perfectionism: we look for capable colleagues and help them grow to excellence in their fields and positions.

What we can offer you

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Services

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Job Family:

Accounting Operations

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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