Director, Digital Distribution (Director, Product Development - P&C)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Director, Digital Distribution

Key Responsibilities:

• Lead the development and execution of Nationwide’s digital strategy to drive revenue growth and improve agency and customer engagement.
• Understand the unique needs of our agency partners and prioritize the implementation of technologies that enable agencies to do business with us where, when, and how they choose.
• Modernize digital distribution/comparative rating product suites to enhance agency experiences
• Analyze customer behavior and market trends to identify new opportunities for growth and optimize existing channels.
• Oversee the implementation and integration of agency management systems with Guidewire.
• Foster strong collaborative relationships with internal stakeholders and external partners.
• Proficiency understanding of APIs to develop and integrate innovative digital solutions tailored for the insurance industry.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Compensation grade H4.

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Job Description Summary

Our work is essential to helping Nationwide build future capability to serve customer needs. Keeping existing products relevant and marketable and building new products takes research, critical thinking, practicality and collaboration. If you enjoy gathering input and information, working independently and on a team and creating innovative solutions for customers, we want to know more about you!

As a Director, you'll lead a team responsible for developing new personal or commercial insurance line products and making enhancements to existing products. You'll lead all aspects of the design, build, launch, and iterative development efforts to ensure effective design, development, pricing and integration into product offerings. You'll be responsible for day-to-day operational and staff management of product development and accountable for business results.

Job Description

Key Responsibilities: 

• Manages all activities and functions of a staff who designs, develops configuration, customization, deployment and updating of new and innovative personal or commercial lines products and significant improvements to current products. Oversees staff responsible for all phases of the process.

• Directs a staff that leads projects that explore and advance pricing segmentation approaches/methodology. This includes pricing for prototype products under development and enhanced product offerings, as well as the identification/testing of potential new rating characteristics that would differentiate Nationwide in the marketplace.

• Leads the development and gains alignment, funding, resource planning, and consensus for a multi-year plan for larger product innovations like Telematics and SmartHome.

• Supervises efforts to improve the customer adoption rates of new product introductions/improvements. Partners with field product, sales activation, customer service, marketing, digital and IT to achieve growth objectives and expense targets.

• Leads team of product development professionals who provide subject matter expertise on products and/or new programs focused on identifying and anticipating customer needs.

• Leads the initial launch of new products and/or product enhancements and continued development of the product. Ensures ongoing consultation and collaboration with core business partners from across the company for a successful product launch and customer experience. Leads the team that creates the business case, acquires the needed funding and is accountable for business results.

• Directs a variety of collaborative relations