Lead Infrastructure Engineer - Supporting Customer Facing Applications

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

  As a Lead Infrastructure Engineer at JPMorgan Chase Enterprise Technology, within the Infrastructure Platforms team, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise

Job responsibilities

• Ensure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do fail 
• Minimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recovery 
• Own day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supported 
• Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability
• Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring  again 
• Facilitate maximum speed of delivery by objectively binding to disruptions of the service
• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a work stream or project consisting of one or more infrastructure engineering technologies
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Executes creative solutions for the design, development, and technical troubleshooting complex problems
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
• Adds to team culture of diversity, equity, inclusion, and respect

 

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure Engineering concepts and 5+ years applied experience
• Strong experience with Automation and Configuration tools like Ansible
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace, Splunk, Grafana etc. 
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Preferred qualifications, capabilities, and skills

• Good to have - knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferred 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided du