Become a part of our caring community and help us put health first
 

Do you want be part of a team that is continuously learning and evolving to build innovative solutions? Do you love the challenge of solving problems to make a real difference to the business customers we serve by leading all phases of the product life cycle? Our software development team is best positioned in identifying impactful business processes to automate and deliver business value. In this role you will collaborate with business stakeholders and a close-knit agile team to develop products to meet specific customer needs and achieve specific cost and success outcomes.

The Lead Product Manager partners across various multi-disciplinary teams at Humana to define, design, and deliver digital pharmacy solutions to help drive improved health outcomes for our members. The Lead Product Manager sits in the center of strategy, design, engineering, pharmacy, and operations and is responsible for owning the full end-to-end product lifecycle. You should apply for this role if you are a technology leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative products and programs at scale.

Responsibilities​

• Develop and own the product vision, product strategy, Objectives and Key Results (OKRs), roadmaps, requirements and execution of multiple pharmacy programs and products   ​

• Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development and ability to de-risk barriers to scale. Leverage a preferred Product framework consistently ​

• Author and refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features. Proactively work to mitigate risk ​

• Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization ​

• Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases ​

• Leverage a design-first (e.g., “double diamond”) approach to developing product requirements, including partnering with design/research, marketing, engineering, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs ​

• Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows  ​

• Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and internal customers.​

• Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions.  ​

• Implement agile and lean methodologies to rapidly learn and iterate product concepts to create efficient user experiences and to consistently assess value and “fail faster”  ​

• Define success for each phase of the product lifecycle from initial feasibly phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including quality, customer satisfaction, and utilization ​

• Serve as a leader on the pharmacy automation team. Coach and mentor junior team members to grow their product skills and abilities. Proactively contribute to team culture and help drive cross team strategic initiatives and best practices

Use your skills to make an impact
 

Required Qualifications

• 8 or more years of product management and/or pharmacy implementation experience  ​

• 2+ years of project leadership experience

• Strong customer/end user orientation, with a data driven decision making approach ​

• Comfortable working independently and communicating through multiple levels in the organization

• Exceptional oral and written communications skills, with the polish, poise, and executive presence that will ensure effective interaction with all organizat