Jobs and Careers

Sr. Sales Operations Analyst

Menlo Park, United StatesRemotefull_timeVerifiedPosted 1 Nov 2023

💰 $135,000/yr($65,000/yr – $135,000/yr)

About the role

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

The Sr. Sales Operations Analyst is a Global Partner Sales Operations team member, reporting to the Director, Partner Sales Operations. The Partner Sales organization drives key relationships with resellers & distributors, business process outsourcing companies, as well as hyperscalers and system integrators. The mission of this role is to provide analytics, insight, and process automation that drive effective partnerships, scaling of reach, and productivity improvements for Genesys partners and the Partner Sales team.

Key Responsibilities, (including but not limited to): Business Analytics

Business Partner to Regional Partner Sales Leader/s
Central regional POC (point of contact) for pipeline analytics, forecast consolidation, and performance metrics, providing weekly updates, as required
Act as a regional single point of escalation for regional channel teams to manage, and process issues, booking issues, reporting queries, data element requests, and sales process alignment
Manage regional analytics requirements including but not limited to;
- Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible to measure success in a globally aligned and consistent manner
- Work with the Partner Operations Director to ensure business reporting requirements are captured and included in global reporting initiatives
Develop globally aligned KPIs and benchmarks for measurement of partner effectiveness by type of partner, as well as factors such as market maturity, the scope of coverage, and incentives
Support generating reports, analysis, and insights for QBRs (quarterly business reviews), strategy and planning initiatives, as well as partner productivity
Provide insights into the effectiveness of specific programs and opportunities, and report progress against targets, budget, and forecast.

Sales Operations Excellence

Work with the Operations Director, to drive a Globally Consistent Cadence schedule; including but not limited to:
- Annual Planning processes
- Driving Salesforce hygiene
- Forecasting processes
- Pipeline reviews
- PAM Performance reviews
- Partner Performance reviews
Identify opportunities for sales and partner process efficiency, and provide requirements to operations, IT, and Marketing teams for implementations

Measures for Success:

Development and adoption of globally consistent KPIs and diagnostic analytics via scalable dashboards for measurement of partner success by type of partner
Quota and forecast accuracy within +/- 10% of actuals
Harmonized pipeline management process between partner and field teams

Minimum Requirements:

Bachelor’s degree in Business, Analytics or a related field is desirable
Understanding of sales processes and pipeline management
Advanced level in Excel and PowerPoint
Experience in Salesforce workflows, Einstein, Snowflake, Tableau, and running SQL queries
Minimum 3+ years of professional experience in sales or partner operations
Strong written and verbal communication skills with a track record of presenting to senior management
Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written applications and operational requirements

#LI-CP1 #LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$65,000.00 - $135,000.00

Benefits: