DIGITAL LEARNING TECHNOLOGIES SPECIALIST - CHARLOTTE (HYBRID)

 

 

Who We Are

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

 

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

 

We firmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

 

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.  In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

As a Digital Learning Technologies Specialist, you’ll be an integral part of a dynamic team at the forefront of designing and implementing cutting-edge digital learning programs for Compass Associates. Your role is pivotal in ensuring our associates are well-equipped and confident in using these technologies, driving both efficiency and innovation within our organization.

Responsibilities:

• LMS Management:
  • Upload and manage learning programs on our LMS system, ensuring all content is organized and accessible.
  • Work closely with our Corporate Learning & Development (L&D) Department to align LMS content with organizational learning objectives.
  • Regularly update and maintain the LMS to ensure it reflects the latest training materials and resources.
  • Provide technical support and training to users, helping them navigate and utilize the LMS effectively.
  • Monitor LMS usage and performance, generating reports and analytics to identify areas for improvement.
  • Collaborate with content creators and product developers to integrate new learning materials into the LMS seamlessly.
• Oversight and Management of Knowledge Article Portal:
  • Oversee the organization and maintenance of a comprehensive knowledge article portal.
  • Ensure that all knowledge articles are accurate, up-to-date, and easily accessible to users.
  • Collaborate with subject matter experts to update existing articles.
  • Monitor portal usage and gather feedback to continuously improve the quality and relevance of the content.
  • Train and support users in navigating and utilizing the knowledge article portal effectively.
• Content Development:
  • Gather content and collaborate with key stakeholders to develop knowledge articles, training manuals, and quick reference guides. This includes content writing and editing.
• Technical Support:
  • Monitor and respond to inquiries via the Digital Support Center portal, discussion boards, and articles.
• Web Maintenance:
  • Provide basic web maintenance and manage applications posted to related resource links on the internal website.
• Survey Analysis:
  • Collect, analyze, and report on qualitative and quantitative survey data to assess the effectiveness of training programs and identify areas for improvement.
• Collaboration:
  • Work with internal teams and external partners to support their training efforts, including creating videos, LMS courses, manuals, and guides.

Qualifications:

• Experience:
  • 1-3 years of project management and training experience, specifically in designing and developing content for technical, regulatory, and/or compliance training programs, or equivalent experience in program development and project management. Experience in training adult learners is highly desirable.

• Education:
  • A Bachelor’s degree or equivalent experience in Business, Marketing, Adult Education.
• Knowledge of LMS Systems:
  • A strong understanding of LMS systems’ fe