JOB SUMMARY:

Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. 

JOB RESPONSIBILITIES:

·        Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas

·        Provide excellent service to all customers, and follow proper phone procedures and etiquette.

·        Ensure refreshment area is clean and stocked, and greet customers in a friendly manner

·        Provide customers with assigned work-spaces and internet access information, as requested

·        Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.

·        Offer information on local attractions, restaurants, and events in the area

·        Assists customers with use of courtesy car, per approved standard operating procedure

·        Ensures all visitors sign in and wear corporate approved visitor badge

·        Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

·        Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer

• Provides assistance on process improvement projects as business need arises, and other responsibilities as required

EDUCATION / EXPERIENCE:

·        Pursuing Bachelor’s degree in hospitality or related field

QUALIFICATIONS:

·        Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

·        Experience with multiline telephone

·        Excellent communication skills – verbal and written.

·        Professional demeanor and ability to accept instructions and directions.

·        Customer relations and interpersonal skills.

·        Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

·        Ability to work 1 weekend day with limited direct supervision

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.