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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description:

A Clinical Applications Specialist (CAS) is responsible for consulting, training, and supporting Oncology professionals and associated staff in the effective use of Elekta Software & Hardware.

Responsibilities include remote, on-site, classroom training and remote support. Independently deliver education on Elekta products to new and existing sites. Understand new workflow processes to maximize efficiencies of the Elekta offering. Manage all site preparation and documentation of onsite education per established guidelines.

Provide assistance to the Elekta support team pertaining to escalated customer calls. Demonstrate thorough knowledge of Elekta products and service policies and procedures; utilize appropriate escalation procedure as needed.

Responsibilities:

•    On-Site Implementation: Successfully complete on-site training of Elekta software, hardware and associated third-party products. Successful completion includes good communication with Elekta’s Clinical Applications Managers, Installation, ESI, and Project Management staff. Other duties include prompt attention to customers, readiness to plan and conduct training, and adherence to Elekta’s established implementation procedures (e.g. documenting scheduled training, completing post-training correspondence, returning correctly signed packing slip, etc.).

•    Workflow: Review customer current clinical practices and develop future state models (workflow) to enhance the implementation goals to be effective and efficient with the use of software & hardware products. 

•    Configuration: Perform necessary database configuration to customer databases to support the future workflows.

•    Follow-Up Training: Accurately assess follow-up training needs. Develop session goals and length with clients. Identify attendees for each planned session. Coordinate schedules with project management (when needed) cognizant of customer constraints. Deliver training as planned.

•    In-House and Regional Training: Prepare for and deliver assigned courses as required.

•    Users Meeting/TradeShows: Assist with design and developing assigned session goals and objectives for user meetings. Prepare presentation and participant material.  Provide trade show support as requested.

•    Sales Assistance: Assist with occasional remote or onsite software and/or hardware demonstrations to assist in necessary sales situations.

•    Provide Team Support: Actively participate in the support and training of large client sites when needed.

•    Reporting-Response: Complete trip, expense and time reports and follow-up to verbal request by voice mail or email in a timely and professional manner.  Work within company goals and financial budgets assigned to the department.

•    Values: Incorporate Elekta values and quality systems into all department functions and responsibilities.

•    Provide training in customers preferred language when possible. 

Qualifications:

•    Clinical experience in Oncology and experience using MOSAIQ and Elekta products highly preferred
•    Bachelor’s degree and minimum two years experience in software/hardware training/support or equivalent combination of education and experience required. Experience with clinical Medical and/or Radiation Oncology preferred. 
•    Desired familiarity/proficiency with the following: Microsoft 365 Suite, Webex, and Salesforce
•    Familiarity with curriculum development process and educational methodology preferred
•    Working knowledge/understanding of  Elekta and/or OIS products and proficiency in assigned product specialties
•    Strong verbal and written communication skills
•    Change Management skills preferred
•    Excellent presentation skills (ability to communicate effectively to a group)
•    Ability to interact with customers effectively (via phone and face-to-face)
•    Ability to travel up to 75% of the time which will include weekends & International Travel, this may fluctuate throughout the year
•    Valid drivers’s license and passport required

What we offer: 

• Opportunity to work with a proactive and supportive team

• Excellent M