Talent Services Manager ("Gerente de Servicio al Talento")

POSITION PURPOSE

To foster an ideal working environment and be a resource to staff members in the hotel by directing, supervising, and coordinating daily activities and routines for staff members. Including recruiting, on boarding, and employment, benefits, and training. To perform a number of tasks including calculating, posting, and verifying to obtain financial data for use in maintaining accounting records.

ESSENTIAL RESPONSIBILITIES

• Assist with the preparation of all documents and forms related to the staff member personnel files and the hiring process, including but not limited to pre-screening and reference checks.

• Administers all staff member insurance programs.

• Create and place recruitment advertisements in appropriate news media according to EEOC guidelines, with assistance from General Manager

• Oversees Paycom system and assists staff in the use of self-service module.

• Maintain Staff Services information system with accurate staff records and comply with Federal, State, and local laws.

• Process and assist with Workers Comp paperwork as needed.

• Process and assist with Guest Liability Claims as needed.

• Attend Departmental Meetings to take notes & Track any training sheets, including but not limited to Life Safety Trainings.

• Maintain and Update Associate Communication Boards

• Assist with data entry on Team Member Monthly Newsletter

• Process staff requests relative to FMLA, FLSA, ADA, Pregnancy Leave, Temporary Disability Insurance and any other regulation relating to employment law, while accurately tracking on Paycom system and keeping the Azul Corporate Office and General Manager abreast of all claims/concerns.

• Monitor, audit, and support Time and Attendance system.

• Ensure all job descriptions are accurate and up-to-date while maintaining control of all changes and updates.

• Employee recognition.

• Recording and tracking of performance appraisals for both line and managerial level staff through the use of Paycom system.

• Monitor Azul Hospitalitys Learning programs, and ensure Department Heads are maintaining compliance with all staff members.

• Ability to maintain positive relations with line staff, managers, and communicate concerns to upper management while maintaining the highest level of confidentiality.

• High standards in attention to detail, organizational skills, and accuracy.

• Ability to work alone on a broad variety of projects.

• Counseling managers on candidate selection and recommending candidates for hire.

• Arrange, provide, and ensure training of new staff members to include familiarization of property, standard operating procedures, policies and safety program.

• Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work.

• Monitors and recommends all staff member activities and programs on a quarterly basis including additions, deletions and changes.

• Complete routine Labor Reports & Productivity report, as well as any other staff reporting as needed.

• Ensure that all administrative procedures are in place and functioning effectively.

• Ensure that all required reports are completed on a timely basis.

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