Customer Success Engineer - WEST/CENTRAL

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Customer Success Engineer to join our team in the United States. Reporting to the Manager, Customer Success Engineering, you will be part of the AMS Customer Success Engineering organization and responsible for:

• Working with Customer Success and Sales teams to drive value and customer outcomes across all segments. 
• Engaging with large customers through technical workshops and providing them recommendations related to their environment with the objective to increase their Value Realization.  
• Presenting in customer events such as Zscaler User Groups covering best practices for achieving goals, experiences and recommendations around Zscaler technology.
• Delivering internal technical sessions to Customer Success Managers to helping them drive technology adoption at scale through training and building adoption playbooks. 
• Working cross functionally with Customer Success, Product Engineering and Support teams across Zscaler.

What We're Looking for (Minimum Qualifications):

• 5+ years work experience in similar customer facing positions (e.g. Solution Engineer) within Enterprise level businesses. 
• Ability to frame and simplify content and messaging for various audiences: technical, management and executive. 
• Ability to understand technology and translate to business implications, driving value realization conversations.

What will Make You Stand Out (Preferred Qualifications):

• Expert (SME) in 2 or more areas among: (Internet & Routing Protocols  /  Internet & Security Technologies  /  Authentication & SAML/Identity Provider systems  /  Web based security & infrastructure solutions  /  Traffic Forwarding & Policy based routing concepts.

• Evidential experience in discovery and influencing skills leading to high impact on customer adoption and Value Realization.

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$156,000—$183,750 USD

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the d