Information Security Senior Advisor - Customer Trust

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Information Security Senior Advisor — Customer Trust is the strategic connector between Equinix’s security posture, compliance certifications, and the needs of customers and internal product teams.

This customer-facing engineer communicates security capabilities, compliance readiness, and audit expectations to build trust, accelerate enterprise sales, and reinforce Equinix’s reputation as a security‑first organization. The role translates complex security and compliance frameworks into clear, business‑relevant value propositions and partners closely with audit, sales, product, and security teams to position certifications, reports, and trust documentation effectively—driving faster deal cycles and stronger customer confidence.

Key Responsibilities

Customer Trust & Strategic Advisory

• Provide expert security and compliance guidance throughout pre‑sales engagements.
• Help customers understand how Equinix’s controls, certifications, and architecture meet their security and regulatory needs.
• Lead complex customer assessments, audits, questionnaires, and due‑diligence with accurate and timely responses.
• Translate customer requirements into actionable insights and backlog items for security, product, and engineering teams.
• Develop and maintain customer‑facing trust artifacts, including security landing pages, whitepapers, industry‑specific FAQs, and reference architectures/diagrams.

Compliance Communication & Enablement

• Partner with audit and compliance teams to coordinate customer‑facing aspects of certification and audit readiness.
• Facilitate clear, consistent information flow between product teams, customers, auditors, and internal stakeholders.
• Build and deliver communications such as readiness guides, FAQs, dashboards, and periodic briefings.
• Provide interpretation and guidance across frameworks (e.g., SOC 2, ISO 27001, FedRAMP, HIPAA, and other relevant industry/regional standards).
• Escalate complex compliance or audit issues appropriately.

Sales & Revenue Enablement

• Partner with sales to unlock enterprise deals requiring deep security expertise while balancing rigor with deal velocity.
• Create sales enablement materials that position Equinix’s security posture and transparency as competitive differentiators.
• Support contract reviews with guidance on security terms, data protection requirements, and control expectations.
• Drive strategy and implementation of automation to streamline security questionnaire responses and scale trust operations.

Security Culture & Business Partnership

• Build credibility and trusted relationships across security, product, engineering, audit, sales, and customer success.
• Drive alignment around compliance milestones and customer trust initiatives; anticipate customer needs and audit timelines.
• Promote a customer‑centric security culture that balances protection, operational excellence, and innovation.

Minimum Qualifications (Years of Experience)

• 6+ years of progressive experience in Information Security or Security Engineering roles.
• 2+ years in customer‑facing security assurance, security architecture, pre‑sales security engineering, or compliance advisory supporting enterprise deals.
• 2+ years applying major compliance frameworks (e.g., SOC 2, ISO 27001; exposure to FedRAMP, HIPAA or similar).
• 2+ years working with cloud security controls and shared responsibility models across AWS, Azure, and/or GCP.
• 1+ years building or maintaining trust artifacts (e.g., security whitepapers, control mappings, reference architectures, FAQ