Director of HIV Client Services

Description

Title: Director of HIV Client Services 

Department: Health Care Coordination 

Reports To: Sr. Director, Health Care Coordination 

Location: 56 Bay Street, Staten Island, NY 10301 

Position Status: Full Time 

FLSA Status: Exempt 

Pay Rate:  The pay range for this role is generally $63,000-$68,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!    

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. 

POSITION SUMMARY:   

The HIV Care Coordination program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of persons living with HIV with team-based care management. The Care program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination of care with the medical provider; frequency of support is driven by the intensity of an individual’s need. The Director is the team lead, supervising the work and staff of the program, completing the enrollment process including assessment and care planning activities, and orchestrating the services through the navigator team. The Director is also an active participant in the agency’s Management Team.  

DUTIES AND RESPONSIBILITIES: 

• Lead the case finding activities and client recruitment efforts. 
• Facilitate the enrollment process through comprehensive assessments and service planning activities, conducted according to program standards and deadlines.  
• Daily reconciliations of progress notes and contact lapses in the AWARDS database. 
• Work closely with the program’s Senior Director to ensure that monthly objectives are achieved. 
• Directly supervise the program’s Navigators during one-on-one supervisions, providing necessary feedback as it relates to individual performance, caseload progress, and provides coaching/development opportunities, celebrates successes, and other supervisory and management tasks.  
• Update and develop service plans in alignment with the reassessment process. 
• Verify all facets of program eligibility according to program standard. 
• Collaborate with the medical team to manage program recruitment, enrollment, and ongoing patient navigation needs. 
• Conduct case conferences with the providers and care coordination team.  
• Conduct training for the team. 
• Track pertinent health outcome data and provide program performance reports. 
• Conduct Quality Assurance documentation reviews and participates in Quality Improvement projects. 
• Work collaboratively with Data and Quality Specialist to monitor and track timely submission of programmatic paperwork.  
• Manage monthly oversight of MetroCard and incentive distribution and reconciliation. 
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values. 
• Other duties as assigned.

Requirements

QUALIFICATIONS:  

• At least four years of direct service experience in HIV care management. 
• At least two years of experience supervising two or more employees required; 10+ years of experience providing direct services to the target population may be considered in lieu of supervisory experience. 
• Bachelor’s degree required; experience that is additional to what is required above may be considered in lieu of a degree.  
• Bilingual (English/Spanish) preferred.
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