Director, Commercial Service Partnerships

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Braze’s Alloys partner ecosystem comprises top-tier agencies and consultancies dedicated to delivering exceptional customer experiences. As a trusted advisor to our clients, you'll play a pivotal role in acquiring new customers, and retaining and expanding our existing customer base.

We're seeking an accomplished Director of Commercial Service Partners for the AMER region. Reporting to the Senior Director of Global Commercial Service Partnerships in London, you will build upon the success of our established agency partner program.

As the Director, you will refine the agency alliance strategy and develop robust go-to-market plans. Your responsibilities will include acquiring and onboarding new agency partners, managing and nurturing relationships with strategic partners, and driving the development of key strategic Global Partnerships with agencies, co-sellers and resellers alike.

Key Responsibilities:

• Develop and manage comprehensive go-to-market plans with service partners to generate quality net new business pipeline.
• Drive co-seller and reseller management and acquisition strategies to expand Braze’s market presence and revenue streams.
• Identify and onboard emerging global consultancies to enhance Braze’s reach in key markets and verticals.
• Support the sales cycle alongside our sales teams, from prospecting to deal close, in collaboration with our agency partners across AMER and LATAM. 
• Advance differentiated value propositions and specialization with key strategic agency partners, and articulate that story internally at Braze and with our agency partner organizations, ultimately evangelizing the story in the market.
• Ensure accountability and partnership reciprocity, with measured flow of outsourced Braze implementation and managed services in exchange for net new client opportunities from our agency partners.
• Review sales play metrics and effectiveness on a recurring basis with agency partners and Braze leadership. Maintain dashboards that communicate to leadership the effectiveness of go-to-market sales plays with our agency partners.
• Collaborate cross-functionally with other Braze departments and divisions, including Tech and Cloud Partnerships, Partner Marketing, Partner Education & Enablement, etc.
• Develop the program with senior leadership to enhance current ways of working.

WHO YOU ARE

• 6+ years of partnerships channel and cloud industry experience, preferably from a SAAS organization.
• Demonstrable proof of producing measurable sourced pipeline and influenced revenue results via a mature SaaS partner program playbook. A strong bias for execution and motivated by exceeding targets and results.
• Deep and proven knowledge of the agency and marketing services ecosystem. Understanding of service offering creation, marketing, lead generation, and professional services organization key performance indicators.
• Ideally, experience working for an agency consultancy and intimate knowledge of agency org structure, business dynamics, and effective business case development.
• Executive presence and an ability to present and vision sell to executive audiences.
• Ability to lead through ambiguity, take on complex strategic and operational initiatives, and scale effectively across a large organization and distributed team.
• Strong drive and character qualities that match with Braze Core Values and inspire others to follow and act.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $152,000 and $160,000/year with an expected On Target Earnings (OTE) between $190,000 and $200,000//year (including bonus or commission). Yo