Customer Service Executive

Here at Chubb Fire & Security we have an exciting new opportunity for a Customer Services Executive within our Electronic Security team based in Dublin, on a full time, permanent basis.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.  Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. 

SALARY: up to €40,000 per annum DOE

• 21 days holiday, plus bank holidays
• Private health subsidized to 50% after 6 months
• Employee Referral Scheme (€1000)
• Company Pension Scheme (5% employer contribution)
• Life Assurance (3 x Basic Salary)
• Long term, stable career with a leading national business
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources 
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing As A Customer Services Executive

The purpose of this role is to provide a high level of reactive support to our Electronic Systems customers and internal stakeholders, including our Engineers through various channels including telephone, email and customer portals.

• Record incoming service support calls via phone and email in the system
• Collaborate with the team to schedule Engineers service visits
• Place orders for spare parts needed for call-backs and ensure timely delivery to the site
• Coordinate preventative maintenance visits with clients and Engineers
• Generate completion paperwork for preventative measures visits addressing any follow up calls and remedial works
• Provide support resolving disputed invoices and customer queries
• General Administration duties
• Provide weekly updates on outstanding service calls

WORKING HOURS:  Monday to Friday | 8.30am – 5.00pm

What We Would Like You To Bring

To be considered for this role you will be highly customer service focused, and you will be competent using various IT systems and platforms including Microsoft Excel. You will also have:

• Attention to detail and accuracy in call logging and reporting
• Good telephone manner and customer service skills
• Ability to build close relationships with internal and external stakeholders
• Able to work under pressure with good multitasking and prioritisation skills
• Capable of using own initiative to facilitate workflow
• Keen to support other team members and show reasoned decisions making skills

Chubb – A place where you can lead your career!

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Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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