Manager, Process Improvement - VMO: HVAC, Refrigeration, and EMS

Position Summary...

What you'll do...

As the Manager, Vendor Management Operations: HVAC, Refrigeration, and EMS, you will be responsible for optimizing vendor relationships and ensuring the seamless delivery of services for your business unit. You will provide strategic solutions when it comes to vendor management and establish strategic and innovative solutions for service to Sam's Club HVAC/R-EMS equipment.

What you'll do:

• Vendor Management: Establish and lead business reviews with service providers on a regular basis. Implement strategies to optimize vendor relationships and enhance service delivery.
• Service Level Agreements: Oversee the administrative management and execution of service level agreements.
• Partnerships: Establish new and strategic service partnerships through business reviews and analysis.  Ensure statistical data accuracy and uphold vendor accountability with KPI metrics.
• Collaboration: Work with cross-functional teams to bring service resolutions and drive continuous improvements in service – quality, cost, and deliverables.
• Training: Facilitate training sessions and contribute to the development of training materials.
• Negotiation: Strategically negotiate with service vendors to ensure the highest impact for the business.

What you'll bring:

• 4+ years of experience in HVAC/R-EMS, Account Management, or related field managing multiple projects with conflicting timelines. Strong work ethic, solution oriented and strive for long sustainable solutions.
• Proficient with Microsoft Office with an emphasis on Excel and Power Point.
• Experience drafting Contracts, Service Level Agreements and/or Scope of Work (SOW) documents.
• Knowledge of facilities services, work order systems, store designs, general asset maintenance services, and vendor management.
• Ability to communicate effectively in person and present topics in group settings.
• Knowledge of facilities services and operating assets to develop business strategies. Negotiating strategically with service vendors to ensure the highest impact for Sam’s Club.
• Knowledge of facilities work order system - CMMS, Service Channel or similar. Driving continuous improvements in service – quality, cost, and deliverables.
• Support with escalations and facilitate resolutions.  Collaborating with cross-functional teams to bring service resolutions.
• You'll knock us off our feet if you have experience working as an operator, technician, engineer, analyst, sales or account manager.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Sam’s Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Who We Are

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy me