ZTD GMS Systems Lead & Business Partner

Role Description

The ZTD (Zoetis Technology & Digital, Information Technology) Solution Partner, Quality Systems will be the primary point of contact across Global Manufacturing & Supply (GMS) and Research and Development (RD) for global quality laboratory solutions.  The role includes system ownership and global deployment for Waters Empower Enterprise, Molecular Devices Softmax Pro GXP, and other laboratory systems operating within the Animal Health sciences industry.  Works closely with other global solution teams to interface with interfaced systems such as Waters SDMS laboratory data archival and Waters LMS electronic notebook.  The role requires knowledge, ability, and experience to operate and maintain software solutions in a regulated environment. 

Due to the regulated environment, the position requires deploying and maintaining solutions that are subject to the rules and regulations of various global regulatory agencies such as FDA, USDA, and EMA to remain in compliance with regulations pertaining to software solution delivery and data integrity.

The ZTD Solution Partner will:

• Provide/coordinate ongoing support for global laboratory system solutions.
• Be the primary point of contact to the business, compliance, and infrastructure teams for aforementioned quality systems.
• Develop/maintain all documentation relevant to operating software systems in a regulatory environment.
• Aid with issue and risk management efforts
• Communicate to respective business units on all matters of relevance.
• Maintain and update software solutions as required to remain current with emerging technologies.
• Perform troubleshooting and 3rd level support for a variety of laboratory instrument types and vendors.
• Persistently focus on data integrity and compliance
• Work closely with Managed Service Provider on Ticket Management

POSITION RESPONSIBILITIES

• ZTD Solution Provider will work within an establish operating model for ZTD GMS Global Systems, overseeing the end to end Deploy, Enhance and Run Operations for regulated laboratory solutions.  This includes working with ZTD site-based colleagues, 3rd party solution providers, Zoetis laboratory personnel, designated MSP’s or other support teams, site Quality and VMRD laboratory personnel.
• ZTD System Ownership of global Empower chromatography solution which operates 24x7 and is deployed globally.  Primary point of contact between business and ZTD, L3 support for real-time product testing for manufacturing operations, maintain GxP documentation set follow Zoetis Solution Delivery Life Cycle
• ZTD System Ownership of global Softmax Pro GXP and other global laboratory solutions that operate 5x12 locally with same ownership responsibilities mentioned above.
• Support of time critical remediation activities, when necessary, in the event of global service interruptions (eg., Crowdstrike June 2024), regulatory agency audit support, and solution upgrade or enhancement deployments.
• Evaluate and deploy future software and instrument control updates for support systems as needed to stay current on supported operating systems, Oracle and SQL databases, and backend tools such as Citrix and interfaced solutions.

• Support and coordinates ZTD site-based personnel around the globe as necessary to deploy new instrumentation software, solution application upgrades, troubleshooting, and small team of direct reports supporting the solutions. 
• Works closely with Managed Service Providers to oversee L1/L2 support activities.

• Merger and Acquisition support for new Zoetis sites and/or site divesture as needed.  Manage projects to deploy supported solutions at new locations including the full range of project management activities related to such deployments. 
• Manage resources, timelines, and task delivery for the teams comprised of GMS quality, manufacturing, and VMRD, ZTD infrastructure, site servers, and database teams, and vendor assigned deliverables.

• Partner with key stakeholders on annual operating plans related to new initiatives and maintaining existing solutions including identifying required resources, financial needs, and project timelines.

• Administrative duties to include maintaining currency on all compliance and Zoetis required training curricula.  Participate on cross-functional laboratory and change review boards, adherence to Zoetis core principals, partner with Digital Data & Analytics teams.

EDUCATION AND EXPERIENCE

• University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields.  MBA or Equivalent Degree Preferred. 
• 10+ years of progressive technology experience in establishing requi