Account Administrator (TS/SCI Full Scope Poly)

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented Accounts Administrator, to join our team in Annapolis Junction, MD

• TS/SCI w/ Full Scope Polygraph (existing clearance required to start)

LOCATION

• Annapolis Junction, MD

SCHEDULE

• Sunday-Thursday 7am-3pm

OVERVIEW

• Resolves technical requests from self-service tickets in support of internal and/or external customers
• Creates, deletes, and modifies customer accounts
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns
• Works effectively as a team player with the ability to adapt in a dynamic, fast-paced environment
• Possesses strong multitasking, communication, and customer service skills

QUALIFICATIONS

• High school diploma or GED with 15+ years of IT-related work experience OR bachelor's degree with 10+ years of IT-related work experience
• Proficiency in:
  • Customer service
  • Data entry
  • Microsoft Office
  • Windows operating systems
• Must meet DoD 8570 IAT Level 1 certification requirements (e.g., CompTIA A+ CE, CompTIA Network+ CE)

NICE TO HAVE

• Experience with: Active Directory & ServiceNow Ticketing System

BENEFITS

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines