Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Primary Function

• Why does the job exist?

Is responsible, with support from the PTL/TM, for setting CSA’s technical benchmarks at levels which meet the requirements of our accreditation while keeping CSA competitive in the market.

In collaboration with the PTL/TM, they provide a high level of timely technical support and leadership within their designated area. They ensure that CSA Group services globally are delivered consistently using a combination of training, technical oversight, thorough documentation and effective communication of technical decisions and interpretations.

Makes technical decisions based on a high level of knowledge, training and professional experience to maintain the integrity of CSA’s global certification programs. Act as a backup to the PTL (as applicable) in various activities including but not limited to, technical support, staff training, participation in assigned Standard committees.

Working Relationships:

• Reports to whom?

• Supervises whom?

• Peer Relationships

• Reports directly to the Product Group Manager (PGM) or Technical Manager for direction and performance evaluation.
• Maintains a dotted-line reporting relationship with the PGM or  Technical Manager, to be determined on case-by-case basis
• Provides technical mentorship to Certifier levels I, II, III, and CS, fostering a culture of learning and growth.
• Peer relationships: PTLs, Certification Specialists, Certifiers, Lab Technicians, Administrative Staff, CU Representatives, Clients, Customers, and Network Partners

Dimensions: (if applicable)

• Operating/revenue Budget?

• Staff size?

• Other Measurable Factors?

• Supports the Product Group Manager (PGM) with team needs such as mentoring, training, and managing complex projects.
• Adheres to metrics for utilization, on-time completion, and turn-around times as established by the Manager in cooperation with the Technical Manager (TM).
• Ensures the completion of Technical Tasks as delegated by the TM/PTL, in agreement with the direct Manager.
• Timeliness, quality, and pragmatism of responses/resolutions and interpretations to technical issues raised by internal and external staff.
• Timeliness and efficacy of communication of industry information from standard meetings/certification scheme activities back to internal stakeholders.
• Timeliness of issuing Technical Requirement Documents (TRDs) announcing publication of new or updated standards along with the provision supporting technical gap analysis as required.

4)  Principal Duties &        

      Responsibilities

• Include all essential job functions ensuring alignment with the Key Performance Standards

• This section should include the primary day-to-day responsibilities & activities of the position.  These should represent the “core” of the job duties.

Operations:

Understanding the Business

• Handles a wide spectrum of projects including those that are complex generating high revenue levels.
• Perform certification, attestation and TIS work, as well as providing mentoring, conduct witness testing and audits of client testing facilities.
• Provides necessary guidance to certifiers I, II, III, CS and Lab Technicians to ensure proper application of requirements.
• Accountable for including the PTL or Certifiers in product / technical discussions that are unique to CSA or to the experience of the individual.  This aids the PTL and Certifier to further advance consistency of practices and to provide guidance at the front-end of the process.
• Performs other duties as assigned by the PGM or Team Lead.

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