REGIONAL RECRUITMENT AND TRAINING MANAGER - SES - 73004993

Requisition No: 844390 

Agency: Department of Revenue

Working Title: REGIONAL RECRUITMENT AND TRAINING MANAGER - SES - 73004993

 Pay Plan: SES

Position Number: 73004993 

Salary:  $52,859.88 - $71,951.64 / annually 

Posting Closing Date: 01/15/2025 

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Florida Department of Revenue

Child Support Program

Regional Recruitment and Training Manager (Senior Management Analyst Supv – SES)

Region Four (Fort Pierce, Lakeland, Melbourne, Orlando)

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Senior Management Analyst Supervisor position in the Department of Revenue Child Support Program Region Administration process. The position directly manages a team of 9 highly qualified team members. These include: 4 trainers, 2 client relations liaisons and 3 hiring coordinators. Your duties include:

• Supervise, direct, motivate and enable a group of professional team members to provide region wide administrative support for the operational processes within the region.
• Guide and assist in career development for those team members including training, education, time management initiatives, and in the effective use of agency resources.
• Coordinate requests from Support Programs, Child Support Program Office, Regional Managers and Service Center Managers.
• Receive, analyze, assign, distribute and track Program Office projects, surveys or initiatives that relate to the following region support functions: hiring, client relations, and outreach and training.
• Serve as a resource for Supervisors and Service Center Managers regarding discipline, grievances, and Corrective Action Plans. Coordinate region actions with Regional Manager, Service Center Managers, Child Support Program Office and Employee Relations.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Two years of experience communicating and working with team members on multiple organizational levels including business process owners, decision makers, and internal and external partners using a variety of methods (report writing, public speaking, presentations).
• Two years of experience as a supervisor managing a team where responsibilities may include hiring, establishing SMART expectations, monitoring work output and quality of work output, identifying and resolving performance issues or workplace problems, offering effective constructive and positive feedback or as a team lead who provides guidance, instruction, direction, and leadership for the purpose of achieving key objectives, responsibilities include quality control, efficiency, problem resolution, and providing constructive feedback.
• Two years of experience researching, analyzing, and evaluating complex issues or data to create documents and reports offering alternative