Senior Technical Consultant - Customer Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Company 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.  

Diversity, Inclusion, and Belonging (DIBs) are essential to our success.  Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world.  By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers.  

Our focus areas are:  enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively.  

The Team  

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services.  As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by getting them to see the value of their ServiceNow investment.  

Within the Customer Outcomes team, we have specific expert practices that form the Expert Services Group. One of these practices is the Customer Workflows (CWF) team who work with various teams and functions across a global clientele, helping them enable the front and middle office for an enhanced customer service. We are looking for motivators, problem solvers, original thinkers like you to join that team.  

The Role  

The Senior Technical Consultant within Customer Workflows is a trusted advisor to the customer on ServiceNow products and technologies, designs and configures the solution on the ServiceNow’s extended platform, ensures customer success, thereby adding value and increasing productivity for the customer.  

You need to be based in Sweden; however, you can work flexibly/remotely from any city in Sweden.

What you get to do in this role:  

• Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions  
• Lead customer workshops on architecture, design and integration  
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities  
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security    
• Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer   
• Be a key member of engagement team focused on delivering scalable customer outcomes  
• Contribute towards continuous improvement of leading practices   
• Grow and mentor othe