New Balance NA / Customer Support with High Level of English (Afternoon Shift)

<h3> Who We Are </h3><p><strong>CPM International</strong> is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. </p><p></p><h3>Our Client </h3><p><a href="https://oneomnicom.sharepoint.com/sites/CPM-BCNICC/recruitment/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FCPM%2DBCNICC%2Frecruitment%2FShared%20Documents%2FJob%20Descriptions%202024%2D2025%20%2D%20DEIB%2FCarelines%20%26%20Tech%20Support%20%2D%20Spain%20%2D%202025%2FCarelines%20Customer%20Service%20Roles&amp;viewid=512213fb%2De9aa%2D4a7d%2Db06d%2D7ad485fa8a18" rel="nofollow noreferrer noopener"></a><strong>New Balance: </strong>Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. </p><p>We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.</p><h3>  <br/>What’s your Mission? </h3><ul> <li>Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. </li> <li>Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. </li> <li>Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. </li> <li>Product expertise: Develop a deep understanding of our client's products and services. </li> <li>Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. </li> <li>Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. </li> </ul><p><strong>Requirements</strong></p><h3>Your Experience, Our Future </h3><ul> <li>Excellent Communication: Fluent in English with exceptional grammar and spelling.  </li> <li>Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. </li> <li>Strong Administrative &amp; Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. </li> <li>Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. </li> </ul><p><strong>Benefits</strong></p><h3>Your Benefits Package </h3><ul> <li> <strong>Start Date: </strong>31st of January</li> <li> <strong>Contract:</strong> Temporary (3-month contract with 1-month probation period) </li> <li> <strong>Position: </strong>Customer Support Agent</li> <li> <strong>Hours: </strong>35 h/week</li> <li> <strong>Work Schedule: </strong>Rotative from Monday to Sunday, between 3:00pm to 12:00am</li> <li> <strong>Salary: </strong>€16,153.84 gross per year</li> <li> <strong>Holidays: </strong>24 calendar days / 2 accrued days per month</li> <li> <strong>Work Model: </strong>On Site</li> <li> <strong>Training: </strong>2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm</li> <li><strong>Office Location: Barcelona (La Sagrera) </strong></li> </ul><p> </p><h3>Additional Perks: </h3><ul> <li>Career Growth: Ongoing training and development. </li> <li>Well-being Support: Confidential counselling and resources. </li> <li>Perks &amp; Discounts: Exclusive offers and rewards. </li> <li>Health Benefits: Discounted health insurance. </li> <li>Skill Development: LinkedIn learning and certifications. </li> <li>Referral Program: Bring a friend and get a referral bonus. </li> </ul><p> </p><p>Let's chat about your future at CPM International! </p><p></p>