Lead Veterinary Technician - Urgent Care

Company Description

Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce the opening of the brand new Priority Pet Urgent Care state of the art clinic here in Wildwood!

We are available for urgent care pet needs 4 pm - 12 midnight Monday - Friday and 10 am - 6pm Saturday & Sunday. We are eager and ready to serve the local community and their pets!

The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

We look forward to connecting!

To learn more about us, please visit our website at https://prioritypetwildwood.com/

Job Description

The Lead Urgent Care Veterinary Technician at Priority Pet Urgent Care plays a critical leadership role in delivering high-quality, efficient medical care in a fast-paced urgent care environment. This position supports veterinarians, mentors the technician and assistant team, oversees daily clinical workflow, and ensures patient care, safety, and client communication meet Priority Pet Urgent Care standards. The Lead Technician acts as a clinical leader on the floor while modeling professionalism, teamwork, and excellence in patient care. This position supports veterinarians, mentors the technician and assistant team, oversees daily clinical workflow, and ensures patient care, safety, and client communication meet hospital standards. The Lead Technician acts as a clinical leader on the floor while modeling professionalism, teamwork, and excellence in patient care. 

Clinical Leadership & Patient Care 

• Lead and support technicians and assistants during urgent care cases, triage, diagnostics, treatment, and recovery. 
• Assist veterinarians with examinations, treatments, procedures, anesthesia, and emergency interventions. 
• Ensure accurate triage and prioritization of urgent cases. 
• Maintain high standards for patient monitoring, comfort, and safety. 
• Oversee radiology, laboratory testing, IV catheter placement, fluid therapy, and medication administration. 

Workflow & Operations 

• Coordinate patient flow to ensure efficient, timely care. 
• Assign tasks to technicians and assistants based on skill level and case urgency. 
• Ensure treatment plans and estimates are properly communicated and documented. 
• Monitor case progression and assist with problem-solving during high-volume periods. 
• Ensure SOPs are followed consistently. 

Team Leadership & Training 

• Serve as a mentor and resource for technicians and assistants. 
• Assist with onboarding and training of new clinical staff. 
• Provide real-time coaching, feedback, and support during shifts. 
• Promote teamwork, accountability, and a positive work culture. 
• Communicate clinical concerns to management in a professional, solution-focused manner. 

Client Communication 

• Support clear, compassionate client communication regarding diagnostics, treatment plans, and discharge instructions. 
• Assist with difficult or high-stress client interactions as needed. 
• Ensure client education and follow-up instructions are accurate and complete. 

Safety, Compliance & Quality Control 

• Ensure compliance with radiation safety, anesthesia monitoring, infection control, and controlled substance protocols. 
• Promote OSHA principles and proper PPE use. 
• Maintain accurate medical records and documentation. 
• Identify opportunities for quality improvement and workflow enhancement. 

Qualifications

• High School Diploma or GED 
• Certified Veterinary Technician preferred; experienced Veterinary Technician considered. 
• Minimum of 4–5 years of clinical veterinary experience; urgent care or emergency experience strongly preferred. 
• Demonstrated leadership or supervisory experience. 
• Strong technical skills, including venipuncture, catheter placement, radiology, anesthesia monitoring, and emergency procedures. 
• Excellent communication, organization, and problem-solving skills. 
• Ability to remain calm, focused, and supportive in high-stress situations.
• Strong client communication and medical record management skills.
• Flexible scheduling required, including weekends, holidays, and extended hours. 
• Must be reliable and able to lead during peak urgent care times.
• Commitment to professional ethics and continuous learning.

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