Specialist, Senior Enterprise Applications

Posting number: 202500389

Department: Integrated Technology Services

Division: Integrated Technology Services

Job classification: Senior Specialist, Enterprise Application Support

Posting type: Open

Categories: IT and Computers

Summary

*This position is expected to work on-campus in Cheyenne, WY.* 

Play a key role in keeping our campus systems running smoothly. As the Senior Enterprise Applications Specialist, you’ll oversee the critical platforms that support students, faculty, and staff every day. This is a full-time, benefited position responsible for managing and maintaining the college's critical systems, including CRM, ERP, SIS, and various web applications. This position ensures seamless data integration, system reliability, and effective user support. The role also includes coordinating cybersecurity efforts with the cybersecurity manager and system upgrades with key systems stakeholders.

• Hours of Work: Monday - Friday 8:00 AM - 5:00 PM.  
• Screening will begin ASAP and continue until the position is filled. 
• Start date to be determined, but as soon as practicable after the hiring/interview process. 

Salary and Benefits: This is a full-time, benefited Staff, S34 level position. Starting wage range: $67,071.00 - $83,839.00/annually, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 15.12% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Examples of duties

ESSENTIAL FUNCTIONS: – this position is exempt and is not eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities. 

System Administration and Maintenance
 Ensure reliable system performance by administrating, monitoring, and maintaining the application servers to support Colleague and other Enterprise Systems that are on premises and in the cloud.   They will also support continuous and secure IT operations.

• Serve as primary administrator for the CRM
• Serve as primary for the ERP system
• Serve as primary for the SIS system.
• Lead maintenance efforts for CRM and ERP servers

Integration Management
 Facilitate seamless integration management by coordinating system implementations, ensuring compatibility between platforms, and troubleshooting issues to support cohesive technology operations.

• Ensure accurate data flow, system synchronization, and effective communication between platforms.

Application Support and User Assistance
 Enhance application support by resolving technical issues, providing user assistance, and ensuring optimal functionality of software application to improve user experience and productivity.

• Provide timely support for end users
• Troubleshoot issues

Data Security and Encryption
Strengthen data security by implementing encryption protocols, monitoring access controls, and addressing vulnerabilities to protect sensitive information and ensure compliance with security standards.

• Set up and maintain third-party data shipping and encryption from ERP system

eCommerce Payment Gateway Management
 Ensure seamless eCommerce transactions by managing the payment gateway, troubleshooting processing issues, and maintaining secure payment systems to provide a reliable and efficient customer experience.

User Account Management
 Manage user accounts by creating, updating, and deactivating profiles, monitoring access permissions, and resolving account-related issues to ensure secure and efficient system usage.

Cy