Renewal Sales Support

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Renewals Sales Support Specialist (RSS) is a high-impact individual contributor role focused on driving the engine of our North American renewal business. Reporting to the Renewals Sales Support Manager, you will be responsible for the end-to-end execution of subscription and support renewal quotes, with a specific emphasis on driving high-velocity, "longtail" commercial sales.

As an RSS Specialist, you are the backbone of our programmatic renewal model. You will not only manage high-volume quoting but also serve as a strategic partner to our channel ecosystem, ensuring on-time renewals and helping to scale our reach through efficiency and accuracy. This role serves as a critical talent pipeline for the broader Renewals organization, offering the opportunity to provide territory coverage and step into expanded sales responsibilities as needed.

Your Impact

• Quoting Execution & Strategy: Own the daily creation and administration of accurate subscription and support renewal quotes. Partner with inside/field sales and distributors to ensure quotes are delivered 90–120 days prior to expiration.

• Longtail Sales Drive: Proactively manage and follow up on high-velocity commercial renewals to increase on-time renewal rates and minimize churn.

• Channel Enablement: Act as a primary point of contact for channel partners; provide them with upcoming renewal reports and visibility into their install base to drive partner-led growth.

• Data Integrity & Compliance: Maintain a source of truth by ensuring all installed customer base and service contract information is accurate in Salesforce.com (SFDC) and SAP. Document detailed notes and quote revisions to ensure a seamless audit trail.

• Process Optimization: Identify system bottlenecks or quoting discrepancies and work with the Manager to implement "Playbook" improvements. Serve as a first line of defense in resolving complex quoting issues.

• Agile Support: Provide "bridge" support for the wider renewals team, stepping in to manage territory coverage during vacancies or leaves of absence to ensure zero lapse in customer service.

• Internal Collaboration: Coordinate with Operations, IT, and Asset Management teams to handle credit requests and asset transfers, ensuring the sales motion remains fluid.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment, new graduates welcomed

• Technical Proficiency: Strong hands-on experience with Salesforce.com (SFDC) and SAP (specifically the Sales & Distribution module) or similar ERP systems.

• Operational Excellence: Proven ability to manage high volumes of data with extreme attention to detail and accuracy.

• Communication Skills: Exceptional verbal and written communication; comfortable articulating complex renewal licensing models to internal sales teams and external partners.

• Adaptability: A proactive self-starter who thrives in a fast-paced, deadline-driven environment and is comfortable with evolving processes.

• Product Knowledge: Ability to quickly learn and explain complex cybersecurity product offerings, subscriptions, and renewal licensing models.