Customer Information Officer

Application Deadline: 29 January 2026

Department: Marketing

Employment Type: Permanent - Full Time

Location: Rigby Road Depot

Compensation: £30,000 / year

Description

Come and Join Blackpool and the Fylde’s #1 Bus Company!
Are you looking for a role where you can make a real difference to how people experience their journeys every day? We’re excited to be recruiting a Customer Information Officer to ensure we keep our network welcoming and easy to use for everyone. 

In this role, you’ll be at the heart of how customers navigate our bus and tram services. You’ll ensure that information across our network is accurate, consistent and presented to the highest standard from bus stop flags and timetables to on-vehicle advertising across our fleet. You’ll also oversee the installation, maintenance and cleanliness of customer-facing information, helping our services look their best at all times.

You’ll play a key part in coordinating the production and distribution of printed timetables, working with local businesses, tourist information centres and community venues to make sure residents and visitors alike can easily access the information they need.

This is a varied, hands-on role where your attention to detail and pride in presentation will directly enhance the customer experience. By protecting the quality and appearance of our information and branding, you’ll be supporting millions of passenger journeys every year across the Fylde Coast.

If you enjoy working independently, don't mind working in all weathers, take pride in high standards, and want to be part of a company that truly connects communities, we’d love to hear from you.

Please read the key responsibilities for detail about the role. 

Key Responsibilities

Oversee the installation, maintenance, and renewal of bus stop flags, timetables, and other external passenger information across the bus and tram networks, ensuring all information is accurate, current, and presented to approved brand standards.

Produce timetables and passenger information materials using bespoke software and in-house printing and laminating facilities, ensuring high-quality, accurate, and durable outputs suitable for public display.
Maintain high standards of network presentation, ensuring all customer-facing information complies with corporate branding, accessibility requirements, and best practice in passenger information design.
Support the administration and communication procedure for the temporary closure of bus stops for roadworks, followed by the reopening once works are completed.
Coordinate and undertake vinyl fitting and removal for advertising, promotional campaigns, and customer signage across the fleet, ensuring a professional standard of application and finish.
Support the provision of passenger information to external stockists, including local businesses, tourist information centres, and community venues, ensuring materials are accurate, timely, and appropriately distributed.
Carry out regular audits of stops, shelters, vehicles, and key network locations to identify missing, outdated, or damaged information, arranging prompt corrective action.
Maintain accurate records and workflows for installations, updates, removals, and audits to support effective planning, traceability, and continuous improvement.
Promote safe systems of work, high-quality outcomes, and efficient use of resources in all activities, ensuring compliance with health and safety requirements at all times.
Any reasonable requests from management must be adhered to as part of the roles and responsibilities, provided they fall within the scope of duties and align with business objectives.

Skills, Knowledge and Expertise

Experience working with Information Technology                                                                       Essential
Physically capable of undertaking an active, outdoor role                                                       Essential
Ability to work at height including ladders and platforms                                                         Essential
Vinyl fitting and removal or willingness to undergo training                                                      Essential
Able to bend, lift and carry                                                                                                             Essential
Problem-solving and adaptability                                                                                                  Essential
Excellent communication and interpersonal skills                                                                        Essential
Ability to work independently and collaboratively within a team