Field Service Technician
AmerisourceBergenAbout the role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Are you passionate about making a difference in the livestock industry? At Micro Technologies, we create innovative solutions that help animal agricultural partners feed the world. As a part of the AmerisourceBergen family of companies, this is the important role we play in creating healthier futures for all.The Micro-Weigh System Maintenance Service Technician is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service, user training of the Micro-Weigh System (MWS), and related technologies. The Micro-Weigh System offers producers the only automated Micro ingredient delivery system of its kind. The Service representative also provides sales support, influence and education of product use with the customers for purposes of maximizing customer value and MWS revenue.
Territory: Area surrounding Garden City, KS with additional coverage as needed.
- Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
- Responsible for preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies.
- Optimizing the customer benefit of our systems and solutions
- Troubleshooting and problem solving
- Installation of parts, electrical work, plumbing, welding, and fabrication
- Transport and deliver equipment to customer’s sites.
- Maintain, modify and adjust with the highest level of accuracy the appropriate dosage for feed additives and rations/diets through the Micro Weigh System software based upon the nutritionist’s and or veterinarian’s specifications.
- Perform standard operational tests under protocol guidelines while following standardized checklists.
- Maintains and updates FDA files for customers and trains customers on same.
- Effectively train customer staff on equipment operation and inventory control procedures as well as FDA guidelines.
- Continual education of customer management team on new products and programs offered by Micro, which supports and drives increased product sales
- Perform other job-related duties as assigned.
What your background should look like
- This role requires being on call every other weekend
- This role requires being on call during the week as well, typically as early as 5am until 7pm
This role does require driving a company vehicle, a box truck, thus:
1. No more than 3 moving violations and or accidents in the past 3 years
2. No more than 2 moving violations and or accidents in the past year
3. Drivers should have no "major convictions" within last 5 years:
a. "Major convictions" include:
- i. Driving while intoxicated or "under the influence" (DWI or DUI)
- ii. Leaving the scene of an accident
- iii. Careless or reckless driving violations
- iv. Homicide or assault through the use of motor vehicle
- v. Attempting to elude a police officer
- vi. Drivers who have a suspended or revoked license or those who have had 3 or more license suspensions in the past
High School diploma or equivalent is desired.
- Knowledge of electrical wiring, plumbing, welding and fabrication is required.
- Experience and understanding of feed yard operations helpful.
- Experience with use of power tools, volt meters.
- Ability to read electrical diagrams, setting up computer programs, and following instructions.
- Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
- Must be able to read and understand English.
- Good customer service skills and a sense of urgency are required. Driver’s License and acceptable driving record is required.
- CDL is preferred or must be able to obtain CDL license.
- Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Overnight travel is required.
- Must be able to lift 100 lbs
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Speak Effectively: Speaks effectively in individual or g
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