Field Operations Manager, Veeva CRM

Who We Are:

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.

What We Do:

Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)

About the Role:

Responsible and accountable for operational support of the Company’s CRM application for educational speaker programs, INGREZZA field sales teams, as well as other user groups within the company as needed. Manage, coordinate, and implement various updates to Neurocrine’s CRM platform to improve field team productivity, effectiveness and ensure compliance. Work closely with Medical Marketing, Field Sales, Commercial Operations, Marketing, Marketing Operations, IT, and other areas to manage and maintain Neurocrine’s CRM system.

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Your Contributions (include, but are not limited to):

Your Contributions (include, but are not limited to):

• Serve as business expert for the INGREZZA field sales team and internal teams regarding Neurocrine’s CRM platform (Veeva CRM/Veeva Vault CRM) and related data

• Ensure that configuration changes in Veeva and related systems adhere to Neurocrine’s compliance policy

• Pro-actively identify and recommend updates/changes to optimize Veeva systems

• Participate in the Sales Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions

• Gather and document requirements for new features/functionality including documenting via change requests

• Create and execute test scripts for new features/functionality

• Investigate, respond, and resolve data inquiries from Veeva system users

• Provide training and/or backup assistance as needed to Veeva user and any related systems, including developing training material when needed

• Build, manage, and maintain relationships with key vendors which work on and/or integrates with Veeva or related Veeva systems

• Manage all aspects of users’ security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules

• Keep up with the latest news or potential updates from Veeva in order to prepare for major platform updates

• Communi