Senior Manager-Infra Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new

team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap.

If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our

customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute

to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud

enterprise application platform (Iaas/PaaS) for the mission critical American Express Delivery Transformation initiative.

The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails,

Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and

capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications

throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As a Senior Engineer,your primary responsibilities will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloudenvironment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly.

You will work closely with your US and India leaders and peers to deliver a “Follow the Sun” capability that is best in

class in Quality and Capability at a cost-effective price point.

Responsibilities Include:

- This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly

hydrogenous environment.

- You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS

infrastructure and expected to adhere the shift pattern (Full night shifts are not expected).

Focuses on the internal Customer and their applications. Ensures high availability of all environments and theachievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)

- All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level

Management

- Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform

- Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution

- Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure

and Operations

Minimum Qualifications:

- Overall 10+ years of industry experience with 4-5 Years of relevant experience

- 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building

complex infrastructure

- 3+ years of Strong h