Housing Operations Coordinator

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department.

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion.

Job Overview

Coordinate day to day operations for a comprehensive Housing Services program, including daily processing and customer service activities related to contracting, room assignments, billing and room changes for campus residents. 

 

Applicants are required to submit a resume and a cover letter.

Essential Functions

• Assist with developing and coordinating contracting processes, room assignments, contract review, room changes, and bill processing for campus residents. 
• Provide excellent customer service for campus residents and provide hands-on support to call center staff. Serve as an escalation point for referrals requiring supervisory authority. 
• Serve as liaison with other university offices.
• Maintain current understanding of the Housing Management System, Housing call center software and related systems for day-to-day processing needs. 
• Develop ad hoc reporting. Assist staff members with design and development of reports.
• Maintain statistics and provide regular reports on call center activity and performance. 
• Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make expert referrals as needed. 
• Design, develop, implement, and coordinate programs for students and other customers. Coordinate with other Campus Services departments on offerings and services.
• Oversee activities of call center personnel and operations. 
• Hire, train, schedule, supervise and evaluate student staff. 
• Responsible for quality assurance including monitoring of live calls. 
• Develop and implement programs to assess student needs and expectations. 
• Will be required to be on-call and/or have weekend responsibilities during heavy volume time periods (move in / move out) or to support response to emergency situations.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

One (1) year of experience as a service provider.

Additional Qualifications Considered

University or student housing or related area (i.e., multifamily housing, hotel, etc.) experience.

Physical Requirements/Work Environment

• Sitting - Often
• Talking - Often
• Hearing, listening - Often
• Repetitive hand motion (such as typing) - Often
• Bending - Seldom
• Standing - Seldom
• Walking - Seldom
• Climbing stairs/ladders - Seldom
• Crouching - Seldom
• Kneeling, squatting - Seldom
• Lifting - up to 20 pounds - Seldom
• Reaching overhead - Seldom

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range up to $50,915 dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for emp