Senior Data Analyst - eCommerce

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for our passionate communities.

#LI-Hybrid

About the Role:

We are looking for an experienced Senior Data Analyst with a focus on e-commerce to join our Center for Data and Insights. As a Senior Data Analyst, you will help guide data-driven decision-making and optimizing performance within the e-commerce domain. You will collaborate with teams, including marketing, sales, product, e-commerce and finance, to build operational dashboards, extract insights from vast datasets, identify trends, and provide applicable recommendations to enhance the customer experience, increase revenue, and improve operational efficiency.

About You:

• You have 5+ years of experience guiding growth through reasoning and analysis.
• You have experience supporting e-commerce businesses, demonstrating an understanding of e-commerce metrics, funnel analysis, conversion rates, and customer segmentation.
• You can translate data insights into relevant recommendations for partners.
• You are an expert in data visualization tools such as Tableau, Apache Superset, or similar.
• You have a background in applied data analysis, including A/B testing and observational causal inference methods.
• Familiarity with e-commerce platforms, digital marketing, and web analytics tools (e.g., Google Analytics and MixPanel).
• You have experience with compute and orchestration tools like Databricks, Airflow.
• You have experience scripting, programming, and have SQL skills.
• You have experience with AWS services like Redshift, Glue, Athena.
• You are comfortable working with large datasets, handling billions of records.
• You excel in collaborative environments, working positively with others.
• You can navigate a matrixed organization, collaborating across different teams and departments.

A Day in the Life

• Extract, transform, and analyze large datasets from multiple sources, such as web analytics, transactional data, customer behavior, and marketing campaigns, to identify insights by building intuitive dashboards.
• Apply statistical models, and forecasting techniques to predict customer behavior, sales trends, and demand patterns. Use these models to create insights and recommendations for marketing strategies, inventory planning, and revenue optimization.
• Translate complex data findings into concise recommendations to guide strategic decisions, improve conversion rates, improve pricing, and enhance customer segmentation.
• Use statistical modeling techniques to conduct A/B testing, cohort analysis, regression analysis, and other advanced statistical methods to uncover patterns, correlations, and predictive insights.
• Design interactive dashboards and reports using data visualization tools (e.g., Tableau, MixPanel, and Apache Superset).

Benefits: San Francisco Office

• Competitive salary
• "Use What You Need" time away from work policy
• Medical, Dental, Vision, STD, LTD, and life insurance
• Health care and dependent care FSA
• 401(k) plan with employer match
• Support program for new parents
• Fun, passionate and skilled co-workers

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About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewer